Date dimension is defaulting to UTC+1 timezone

  • 10 October 2023
  • 5 replies


We have observed that the date dimension when creating insights is defaulting to UTC+1 timezone and even after updating the timezone using - it is still not getting reflected.

This is causing issues in the reports, can anyone please guide what is needed to be changed here.



Best answer by Joseph Heun 13 October 2023, 10:38

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5 replies

Userlevel 3


Can you confirm to which timezone you are trying to set the workspace? Please note that it should be one specified from the following database:

I am setting it to UTC-5, the New York one. 

This one

Userlevel 3

We would need to look into this directly as we are unable to reproduce the issue on our end. Could you please fill out the ticket form here:


Also, please make sure that our support user has admin access to the workspace. 

I have already created a request here - can you please look into this, thanks