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Not receiving password reset e-mail

  • 28 June 2020
  • 2 replies
  • 113 views
M

What can be reason that I am not receiving an e-mail for my forgotten password? I use the GoodData Free tier.

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Best answer by Martin Burian 28 June 2020, 20:17

There are more possible reasons why you do not receive it. First of all please check your SPAM folder in your e-mail client. If you will not find the e-mail there, make sure that you use the right URL to reset the password. The format of the URL in case you use the GoodData Free is https://freexxxxx.na.gooddata.com. The “xxxxx” is id of your Free instance. You can find the right URL in the welcome e-mail you got during the registration to GoodData Free. If you still do not receive it, please contact GoodData Support.

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Martin Burian
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There are more possible reasons why you do not receive it. First of all please check your SPAM folder in your e-mail client. If you will not find the e-mail there, make sure that you use the right URL to reset the password. The format of the URL in case you use the GoodData Free is https://freexxxxx.na.gooddata.com. The “xxxxx” is id of your Free instance. You can find the right URL in the welcome e-mail you got during the registration to GoodData Free. If you still do not receive it, please contact GoodData Support.

M

Thank you. I used the https://secure.gooddata.com instead. I can log in again now. 

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