Hey all,
We seem to be having a weird issue with o...
# gooddata-clouds
Steve Fox
11/15/2023, 11:00 PMHey all,
We seem to be having a weird issue with one of our dashboards that hasn't changed in our production environment for months showing errors loading filters and dashboards indicating they don't exist.
Steve Fox
11/15/2023, 11:00 PMThe release isn't until tomorrow am, so not sure what the issue is. I submitted a ticket as well.
Steve Fox
11/15/2023, 11:03 PM Copy code
{
"title": "Internal Server Error",
"status": 500,
"detail": "Server-side problem. Contact support.",
"traceId": "0faf902f0d7359c605907355ccd9d4ed"
}Steve Fox
11/15/2023, 11:05 PMTrying the insight that fails generated this traceid: 63baeb7030f1c8f793a17f2f1d97f2ab
Steve Fox
11/15/2023, 11:15 PMThis is not good. We're seeing it load sometimes, others it fails. My insights are sometimes not showing as existing in the UI.
Steve Fox
11/15/2023, 11:16 PMsame with our QA and our prod environment.
Steve Fox
11/15/2023, 11:16 PM117837
Steve Fox
11/15/2023, 11:18 PMSomething seems really, really slow as well. GD is super not performant.
Steve Fox
11/15/2023, 11:18 PM{
"title": "Internal Server Error",
"status": 500,
"detail": "Server-side problem. Contact support.",
"traceId": "411b6a4779178663042a1bb47b3886af"
}
Another failed request from our QA env.
m
Moises Morales
11/15/2023, 11:54 PMHi Steve, thanks for reporting this. We will provide an update on the internal ticket as soon as possible. Please stay tuned!
s
Steve Fox
11/15/2023, 11:55 PMOk thanks for the update.
m
Moises Morales
11/16/2023, 1:35 AMThere was an issue with one of the components responsible for sending data. We have resolved this, and all insights should be loading now. We apologize for any frustration or inconvenience caused.
s
Steve Fox
11/16/2023, 1:37 AMWas this new or related to the update? Just curious how to prevent and or address in the future
m
Moises Morales
11/16/2023, 1:40 AMThe issue was not relelated to the release, it was unexpected. No action is needed from you at this time.
s
Steve Fox
11/16/2023, 1:41 AMOk, thank you.