Hello,
We are running into an issue where our inst...
# gooddata-cloudm
Mark Dilson
10/22/2026, 5:07 PMHello,
We are running into an issue where our instance isn't working. Can you check if an issue on your end.
Console log attached for troubleshooting.
Thank you
k
kapa.ai
10/22/2026, 5:07 PMSorry @Mark Dilson, I encountered an error processing the file(s) you uploaded: Text file is too large (max 60K characters)
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Shamil Akhmadyshev
10/22/2026, 5:08 PMHi Mark. I'm looking into it gd
gratitude thank you 1
Shamil Akhmadyshev
10/22/2026, 5:16 PMTo help us confirm and resolve this as quickly as possible, could you share a few details:
1. How critical is this for you right now?
2. When did you first notice the issue?
3. How many users are affected, and are specific users/accounts able to log in while others can't?
4. Does this happen for everyone, or only for certain people/browsers/devices?
5. Has anyone on your team recently changed or attempted to change the authentication/login (SSO/OIDC) settings for your GoodData organization?
6. Could you share the exact workspace or dashboard URL(s) you're trying to access, and roughly what time (with timezone) it last failed for you?
In the meantime, if it helps, try a fresh browser session (private/incognito window or clearing cookies for your GoodData domain).
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Mark Dilson
10/22/2026, 5:24 PM@Shamil Akhmadyshev
1. How critical is this for you right now? Medium level - would like resolved tomorrow if possible
2. When did you first notice the issue? Today
3. How many users are affected, and are specific users/accounts able to log in while others can't? All users impacted
4. Does this happen for everyone, or only for certain people/browsers/devices? Chrome & Safari Desktop
5. Has anyone on your team recently changed or attempted to change the authentication/login (SSO/OIDC) settings for your GoodData organization? No, the only changes yesterday were in relation to PHP2Shell. GoodData was working after those changes were applied though.
6. Could you share the exact workspace or dashboard URL(s) you're trying to access, and roughly what time (with timezone) it last failed for you? 10:24am PSTvision.lqdigital.com/dashboards#/workspace/…
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Shamil Akhmadyshev
10/22/2026, 6:00 PMHey Mark,
I have passed this issue to our L2 technical support team. They will take a look and will let you know the result. Thank you for reporting this.
gratitude thank you 1
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Moises Morales
10/23/2026, 9:01 AMHi Mark, this is Moises from Technical Support.
The login issue on vision.lqdigital.com is now fixed, and your users can sign in again with your usual login.
It was caused by a change in our release yesterday that affected the login configuration. We have rolled the change back and restored your original settings. Logins were affected from about 16:40 CEST on October 22 until about 09:50 CEST today.
If anyone still has trouble, please ask them to clear their browser cache or try a private window, and let us know if that doesn't help. Sorry for the disruption, and thank you for your patience.
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Mark Dilson
10/23/2026, 4:27 PM@Moises Morales thank you!