Could you help with identifying which product we use cloud or cloud-native? As well as our account tier?

Thinking completed Unfortunately, I'm not able to identify which GoodData product your organization uses or your account tier — I don't have access to your account information. Here are two ways you can find this out yourself: Check your deployment type • If you access GoodData via a managed URL (e.g.,

*.cloud.gooddata.com

) and don't manage any infrastructure yourself, you are likely on GoodData Cloud. • If your team deployed GoodData on your own Kubernetes cluster using a Helm chart, you are on GoodData Cloud Native (GoodData.CN). Check your account tier via API You can call the following endpoint to resolve your entitlements, which includes the

Tier

value:

GET /api/v1/actions/resolveEntitlements

The

Tier

entitlement is public and will indicate your service level (e.g., trial, professional, enterprise). [View Entitlements] If you need further help identifying your setup or tier, please add the following details to this thread so the Support team can assist: Community support (Startup & Professional) You're already in the right place — the GoodData Support team monitors this Slack and a team member will join when human review is needed. You can also visit the Community Forums for additional resources. 24/7 Support (Enterprise plans) If your account includes 24/7 Support or this is a Severity 1 (L1) critical issue, you can also: • Submit a ticket: support.gooddata.com • Email: support@gooddata.com • Call: +1 (415) 200-0194 👍 0 button 👎 0 button ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups. 👀 Our Support team monitors all messages and will jump in if needed.

Hi Austin, I can confirm you are using GoodData Cloud product. Is there anything else we can help with?

Thanks, I ran the endpoint. It looks like we are on Enterprise. I sent in a support request, but they said we were on trial and sent me here. I was having issues with some of the export functionality, and I read some help docs that mentioned something about potential name interference and/or dependent filters, but those have not proven to resolve my issue.

I see now, your account is

Metolius Golf NKA Noteefy

correct? If so, please accept our apology, it looks that my colleague didn't identify your account correctly.

Okay, cool, no problem. Yes, that is correct. Thank you, and sorry that I did not have the correct name.

No worries!