I have sent an invite for a new admin and they are not receiving the invite. We have checked spam, filters, etc with no luck. I deleted the user then re-added them and the user still does not get an email. We attempted to go and reset password for the new admin as well, no luck there as well. I have tried on multiple email accounts including one of my personal emails. We do not receive anything from gooddata for the new invite of an admin. Any assistance would be appreciated.

Based on the community cases in the knowledge sources, this is a known issue that several GoodData customers have encountered. Here's what's likely happening and what you should do: Why Invite Emails Aren't Being Sent There are two common causes for this behavior: 1. Your org is in a managed OIDC → own OIDC transition — When an organization is pre-configured to move to its own OIDC/identity provider, GoodData's invitation and password-reset emails are disabled by design. Users added via the UI are created in the GoodData org but not in the authentication layer (Auth0), so no emails are sent. [Managed OIDC off] [Transition by design] 2. Missing or incorrect Auth ID — The user exists in GoodData but is missing a valid

authId

/ Auth0 ID, causing both login and password-reset emails to fail. [Auth ID missing] > Important: There is no self-service fix for either of these issues — they require GoodData Support to resolve. What You Should Do 1. Contact GoodData Support at support.gooddata.com and provide: ◦ Your GoodData hostname (e.g.

yourcompany.cloud.gooddata.com

) ◦ The email address(es) of the affected user(s) ◦ Description: users added via UI, no invite email received, password reset emails also not arriving, issue affects multiple email addresses 1. Ask Support specifically to: ◦ Confirm whether your org is in the managed OIDC → own OIDC transition (and if so, manually provision the users for you) ◦ Verify that the new admin user has a valid Auth ID / Auth0 ID and fix it if missing [Manual user creation] 1. After Support confirms the fix, have the new admin: ◦ Go to your GoodData login page ◦ Click "Forgot password?" ◦ Use the reset email to set a new password and log in The fact that this is happening across multiple email accounts (including personal ones) strongly suggests this is an org-level configuration issue rather than an email delivery problem. 👍 0 button 👎 0 button ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups. 👀 Our Support team monitors all messages and will jump in if needed.

I thought I have a plan to get support through slack?

Hi Justin, yes that's correct as per above 🙂

👀 Our Support team monitors all messages and will jump in if needed.

I can see that this user has received email from us today 2026-07-06 204006 (UTC)