Hi team I need help with a login issue. I was previously able to log in using the same username and password, but now I am receiving an “invalid username or password” error. I also tried using the “Forgot Password” option, but I am not receiving the reset email.

This kind of issue in GoodData Cloud is usually caused by how your user is set up in the authentication (OIDC/Auth0) layer, not by the password itself. From similar resolved cases, the most common causes are: 1. Missing or incorrect Auth ID / Auth0 ID - Users existed in the GoodData organization but did not have a valid

authId

(or Auth0 ID) linked to the OIDC provider, which caused login failures and prevented password-reset emails from being sent. [[User re-added, no login](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1736266672934719); [Auth0 id missing](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1739395018610799)] - In several cases, Support updated the user’s

authId

or recreated the user in Auth0, after which the user could log in by using “Forgot password” again. [[Auth0 id fix](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1739395018610799); [Auth0 recreation](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1748500430362489)] 2. User deleted or only partially recreated - Sometimes the user was deleted from the domain and then re-added only in the GoodData organization, but not in the OIDC provider, which led to the same “invalid username or password” and no reset email. [[Deleted user must be re-invited](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1746434978385639); [Recreated without Auth ID](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1736266672934719)] 3. Transition to own OIDC (professional/paid tier) - For some paid/professional environments, the domain is preconfigured for you to move to your own OIDC. In that transition state, invitation/password-reset emails tied to GoodData’s managed OIDC may stop working, and new/updated users must be provisioned by GoodData Support until your own OIDC is in place. [[Transition to own OIDC](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1748987524824719); [Professional-tier transition](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1748500430362489)] Because I don’t have access to your specific domain or user record, I cannot see which of these applies to you. The knowledge sources also don’t provide a self-service way to repair a missing `authId`—in all examples, GoodData Support fixed it from their side. Recommended next steps 1. Contact GoodData Support (or your internal GoodData admin) and provide: - Your GoodData hostname (e.g.

<http://yourcompany.cloud.gooddata.com|yourcompany.cloud.gooddata.com>

) - The email you use to log in - A note that: - You get “invalid username or password” - You do not receive the “Forgot Password” email - You suspect your user may be missing or have an incorrect

authId

/ Auth0 ID, based on similar resolved cases. 2. Ask them specifically to: - Check whether your user exists both: - in the GoodData organization, and - in the configured OIDC/managed Auth0 - Verify or correct your

authId

/ Auth0 ID, or recreate your user in the OIDC if needed. [[Auth0 id fix](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1739395018610799); [Broken user deleted & recreated](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1748500430362489)] 3. After Support confirms the fix, go again to your GoodData login page and use “Forgot Password” to set a new password, then log in with that password. This is how all similar cases were resolved. [[Resolution steps](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1736266672934719)] If you can share (with Support, not here) whether your organization uses GoodData’s managed OIDC or your own OIDC, that will also help them pinpoint the exact fix more quickly.

Hello Avinash, I have answering on the ticket you have raised. Can you confirm please to which domain are you trying to access and which email?

email:- avinash.pandey@submittable.com domain:- wizehive.cloud.gooddata.com

Thank you for clarification, I will provide an update in the Ticket you have created.

can you pls send ticket on mail i think never received email about the ticket

I wanted to provide you with an update after further investigation. We have not found any logs or indications that your user account exists in the organization or domain you mentioned. However, there is an invitation today to the organization wizehive-zengine-dev. Could you please confirm whether you were invited to or provisioned for the wizehive.cloud.gooddata.com domain? I recommend reaching out to your admin to verify this or to check with the person who invited you.

Yes, I was invited again today, but I’m not sure why an invitation was required when I tried to log in. I contacted the org admin, and my name was not showing in the user list. I’d like to understand whether an invitation needs to be sent every time I try to access the system domain is :- https://wizehive-zengine-dev.cloud.gooddata.com/

So, to be on the same page. Can you confirm that the domain where you should log in and have access is https://wizehive-zengine-dev.cloud.gooddata.com/ NO http://wizehive.cloud.gooddata.com/? I can see the flow was completed https://wizehive-zengine-dev.cloud.gooddata.com/ and you should have access. You not need invitation everytime you are logging in

thanks