It sounds like your user record may be misconfigured or missing in GoodData, which can cause both: - “Invalid username/password” on login, and - No email being sent for “Forgot password”. From similar resolved cases, the most common causes are: 1. User was deleted from the organization, so password reset cannot work until you are re‑invited and recreated. [[Wizehive dev](https://wizehive-zengine-dev.cloud.gooddata.com/)] 2. Missing or incorrect Auth ID / Auth0 ID (authenticationId) on your user, especially if: - Your organization is still using GoodData’s managed OIDC (Auth0), or - You are in a transition period to your own OIDC. [[Login issue authid](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1736266672934719); [Managed OIDC transition](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1748987524824719)] In those cases, Support fixed it by either: - Re‑creating the user correctly (via “Invite user” or on GoodData’s side), then the user uses “Forgot password” to set a new password. [[Invite vs create](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1727970207857279)] - Adding the correct Auth ID / Auth0 ID to the user record, after which login and password reset start working again. [[Auth0 id fix](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1739395018610799); [Auth ID missing](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1744353797454049)] ### What you should do now 1. Contact your GoodData organization admin (or whoever manages users) and ask them to: - Check if your user still exists in the organization. - Verify that your user has a valid

authId

/

authenticationId

set. 2. If they cannot fix it, they should open a ticket with GoodData Support or post in the GoodData Community, including: - Your GoodData hostname (e.g.

<http://yourcompany.cloud.gooddata.com|yourcompany.cloud.gooddata.com>

) - Your email address used for login - Whether you use GoodData’s managed OIDC or your own IdP Support can then either correct your Auth ID or recreate your user, after which you should: 1. Go to your GoodData login URL. 2. Click “Forgot password”. 3. Use the link from the email to set a new password and log in. If you share (privately, not here) your hostname and email with Support, they can investigate your specific user as in the examples above.