Hi,
We have an issue for a few hours on one specif...
# gooddata-cloudc
Clément Contamine
12/05/2025, 4:41 PMHi,
We have an issue for a few hours on one specific dashboard. When a user opens it, they get a full blank page.
We reproduce it systematically. Is there any workaround?
k
kapa.ai
12/05/2025, 4:41 PMThere are several known causes of a “fully blank” dashboard page, and in most cases you can either fix or work around it without losing the workspace. ### 1. If the dashboard uses tabs Dashboards with tabs can show a blank screen if the metadata still uses legacy tab properties (
tab.identifierdashboard.activeTabIdtab.identifiertab.localIdentifierdashboard.activeTabIddashboard.activeTabLocalIdentifier Copy code
json "filters": [ { } ]{}filterContext{} Copy code
http DELETE /api/v1/entities/workspaces/{workspaceId}/analyticalDashboards/{dashboardId}s
Simon Delolme
12/08/2025, 9:01 AMHi @kapa.ai
The dashboard might have tabs but it is impossible to confirm.
It was not changed recently through API.
Can you please help troubleshoot ?
k
kapa.ai
12/08/2025, 9:01 AMA message from kapa.ai
kapa.ai
12/08/2025, 9:01 AMBased on the known causes of “fully blank” dashboards, here’s the most targeted way you can troubleshoot and get a workaround in place. ### 1. Check if it’s the tabs issue (even if you can’t see them) Dashboards with tabs can go fully blank if their metadata still uses legacy tab properties, even if you can’t reach the UI to confirm. [[Tabs blank screen](https://www.gooddata.com/docs/cloud/create-dashboards/dashboard-tabs/#dashboards-with-tabs-show-a-blank-screen)] What to check in metadata (via API / VSCE export): Look at the dashboard JSON/YAML and search for: -
tab.identifierdashboard.activeTabIdtab.identifiertab.localIdentifierdashboard.activeTabIddashboard.activeTabLocalIdentifiertabs: Copy code
json "filters": [ { } ]{}filtersfilterContextdateFilterattributeFilter{}filters Copy code
http DELETE /api/v1/entities/workspaces/{workspaceId}/analyticalDashboards/{dashboardId}tabs:tab.identifierdashboard.activeTabIdfilterContext{}filterstabsfilterContexts
Simon Delolme
12/08/2025, 10:19 AMCan you please specify how I can '1. Export or fetch the dashboard definition (YAML or JSON).' ?
j
Julius Kos
12/08/2025, 11:52 AMHi Simon,
I can definitely reply to that if you wish but getting back to the original issue I believe the better approach would be if you check the console log while you reproducing the issue.
• Is there a specific error in console or network tab? Some error ID by any chance?
• It would be also good if you send us direct URL into the Dashboard in question so we can investigate directly in your environment.
• Lastly, can you please confirm if this is happening only to specific users or any user who accesses the Dashboard sees a blank page?
Julius Kos
12/08/2025, 11:56 AMRegarding your last question in case it comes handy in future:
1) GoodData API
GET /api/v1/entities/workspaces/{workspaceId}/analyticalDashboards/{dashboardId}data.attributes.contentPUTanalytics/analyticalDashboards/ Copy code
from gooddata_sdk import GoodDataSdk
sdk = GoodDataSdk(host, token)
dash = sdk.catalog_workspace_content.get_analytical_dashboard(ws, id)
sdk.catalog_workspace_content.update_analytical_dashboard(ws, dash)j
Joaquim Grilo
12/08/2025, 1:41 PMHey having this issue as well
Joaquim Grilo
12/08/2025, 1:42 PMhaving an outage on my Production portal
Joaquim Grilo
12/08/2025, 1:42 PMUncaught SyntaxError: The requested module '<https://xxx.cloud.gooddata.com/components/tigerBackend.js>' does not provide an export named 'default'82 Views