Hi team not sure if this is the right channel, I a...
# gooddata-cloud
z
Hi team not sure if this is the right channel, I am experiencing an issue with my dashboard. I have added an insight recently to it and since then the dashboard is unable to load and raise a react issue when inspecting the page.
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k
Based on the knowledge sources, there are several known scenarios where adding insights to dashboards can cause loading issues or React errors: ## Empty Insights Causing Dashboard Crashes The most common issue is when empty insights (insights without at least one attribute or fact) are added to dashboards. According to a [Community Slack discussion](https://gooddataconnect.slack.com/archives/C01UR5BGAHY/p1714044527657209?thread_ts=1714044527.657209&cid=C01UR5BGAHY), this causes the dashboard to crash on load with a React error. This is a known bug that occurs whenever an empty visualization is saved to a dashboard. Workaround: Access the insight from Analytical Designer and add some data to it. This should allow the dashboard to load properly. ## Filter Context Issues Another potential cause is incorrect filter context syntax in the dashboard layout. As mentioned in [this support case](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1740723524361399?thread_ts=1740723524.361399&cid=C04S1MSLEAW), empty or malformed filter contexts can break dashboards. The filter context should not contain empty objects
{}
in the filters array. ## Recommended Troubleshooting Steps 1. Check if the insight is empty - Ensure your newly added insight contains at least one attribute or fact 2. Review browser console - Look for any trace IDs or error IDs that can help support investigate 3. Try accessing the insight separately - Load the insight through the Analyze tab to confirm it works standalone 4. Contact support - If the issue persists, reach out to GoodData support with the dashboard link and any trace IDs from the browser console If none of these scenarios match your situation, I recommend contacting GoodData support directly with specific details about your dashboard and the error message you're seeing.
m
Hi Ziad, I can see that you opened a ticket a few minutes before reaching out here in the GoodData Cloud channel. Please note: from our internal system, we can see that you are in fact a GoodData “Platform” customer of ours. So I would like to suggest moving forward that you reach out in that channel: #C01USCF4S10 However, I have reviewed the response from our AI Support Agent and this is the approach that I was going to suggest you check in your support ticket with us. I will followup with you directly here: https://gooddata.zendesk.com/agent/tickets/130242