Hello, I am having issues logging into my GoodData...
# gd-beginnersh
Henry Dodge
10/06/2025, 3:43 PMHello, I am having issues logging into my GoodData account and keep getting this page after each login attempt. My colleagues are not having any login issues this morning so it seems like it’s an account specific issue
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Moises Morales
10/06/2025, 4:14 PMHi Henry, could you please confirm whether you are having the same issue when trying to log in from an incognito tab or different browser? Could you also confirm your user's email address? For this, feel free to DM me with the details. Thanks.
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Henry Dodge
10/06/2025, 6:01 PMThanks Moises! I just DM’d you my email address
Henry Dodge
10/06/2025, 6:18 PM@Moises Morales also I can confirm that I’m getting the same error when trying to log in from an incognito window
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Moises Morales
10/06/2025, 6:23 PMThanks Henry! The issue was that your user was missing the correct OIDC ID, I have added the one on our provider (your org is still using it). Could you try logging in again?
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Henry Dodge
10/06/2025, 6:30 PMThat worked! Thank you!
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Henry Dodge
10/22/2025, 12:21 AMHi @Moises Morales I think I may have gotten kicked off again? Are you to check if I still have the correct OIDC ID? I’m having trouble logging into my account
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Michael Ullock
10/22/2025, 1:04 AMHi Henry, and went ahead and checked the above and I can confirm that you have the correct OIDC ID. Please try resetting your password from the login page - Then if this doesn’t help, please open your Dev tools in your browser console, attempt to login and locate the error there and please provide us with the related TraceID and we can check our logs for you.
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