I've noticed that at random times, when I enter in...
# gd-beginners
p
I've noticed that at random times, when I enter into a dashboard with a Table viz, it sometimes forces a horizontal scroll bar despite several fields having plenty of margin/white space available (see red boxes in example below). The horizontal scroll is unnecessary and requires manipulation to get all screen in the view. This is random and does not always happen. Is this a bug?
m
Hi Paul, I would like to recommend you check your scroll bar settings in your browser, please see the following documentation for more details: https://help.gooddata.com/doc/enterprise/en/how-to-get-started-with-gooddata/system-requirements-and-supported-browsers/#SystemRequirementsandSupportedBrowsers-BrowserConfiguration Section: Browser Configuration - (For building dashboards on a Mac) The display of scroll bars is set to “Always On” in your System Preferences. Otherwise, users of your dashboards may see scroll bars where you had not. You can update your scrollbar settings under your System Preferences - For example, on the Mac, you can go to; System Preferences > General > Show Scroll Bars Can you please ask the user to check their settings and let us know if this helps resolve this issue?
p
I think you might be misunderstanding me - the user is "me" and this is a design issue where your UI is forcing horizontal scrolls when the viewport has no data exceeding the limitations or borders. It appears to be an on-the-fly column/table width rendering issue. And again, not consistent (sometimes it forces scroll, sometimes it fits data in as it should).
m
Hi Paul, from your screenshot I can see that you have values that are not fitting within the width of the report, as highlighted in my screenshot below. So it make sense that the scroll bar is visible, so you can scroll to see those values. Also, from your screenshot, it would seem that you have set in your browser set to “Always On” in your System Preferences. As I mentioned, you can update this in your System Preferences if you don’t want them to visible all the time by default. Lastly, I would just like to add that the column widths in your tables is set in Analytical Designer. If you open the report there, set the width of the column, and then look at your dashboard - The dashboard then respects the width that you have set on the report/insight level and are not automatically resized based on your report in the dashboard. I hope this helps - But if I have misunderstood the issue and the above doesn’t help, please provide more details and the steps we need to take to replicate this on our side and we will happy to look into this further for you.
p
That's what I'm saying though -- the values "should" fit as there is no reason for forcing the horizontal scroll. There is plenty of white space/margin/padding on the other cells where that small value shouldn't be forced off the screen. I have tried several times to update in the analytical designer but the issue keeps presenting itself. The column widths set in the designer are never respected as they auto-fill the selected area in whatever segment of the dashboard they are residing in.
Here's another example -- this page was displaying just fine and had no horizontal scroll. I just happened to click here again as I'm working on designs and then the horizontal scroll bar is forced. There is no reason for it as you can see, there is a lot of white space there and data is not cramped.
Further proof -- I clicked out to another dashboard and then back to this one and things magically aligned themselves. This is the pattern I've seen over and over -- no data change, btw:
m
Hi Paul, I have been trying to replicate this behaviour in my own workspace, but I have not been able to do that on my side. Could you please send me over a direct link to the dashboards / insights where you’re seeing this behaviour so we can review this for you?
p
Just sent privately
m
Thanks for sending over the direct link to your workspace - I was able to replicate the issue only under 2 conditions, where my screen width was reduced so it was not full screen. Once placed to full size, the scroll bar would no longer be visible. Also when I zoomed in and resized my screen. For example, on Mac = Zoom in: Press Command-Plus Sign (+) & Zoom out: Press Command-Minus Sign (–). Could it be the case that your screen config is off? If this isn’t the case, could you please tell the browser and version you’re using?
p
Chrome 140.0.7339.129 Always full-screen mode (not partially shrunken window) It isn't an issue for me and it doesn't bother me personally, I just want to make sure that if we adopt this into our framework that our customers have a seamless experience.
I'm watching a colleague demo our product to our LT right now and I'm seeing completely random appearances of horizontal scroll bars on his machine, which is agnostic of mine. Mine isn't even in the same environment. Please address the issue as this appears to be a bug. Sometimes the horizontal bar shows up and moves data off the viewport, sometimes it doesn't.
m
Hi Paul, my apologies for the late response. I have been trying to replicate this issue on my side for some time now. And for the first time, just a few moments ago, I replicated it - One moment the horizontal scroll bar was not there, then I refreshed the page and it appeared, and then I refreshed again and it was no longer visible. This is indeed strange, and it seems very intermittent, as I was only able to able to replicate it once in 30/40 attempts. Nor could my colleagues replicate this. So I just wanted to let you know that we are looking into this further. But at this time, it’s hard to track as we are not able to consistently replicate the issue. If you or your colleague is able to consistently replicate the issue, please do let us know. Thank you!
p
Great! Thank you so much. We have seen no patterns in it appearing -- seems random and appears about 50% of the time for us. But then again, we are building the app out and so we are doing a lot of clicking back and forth.
d
Hello Paul! Sorry for the radio silence, I’ve been checking the issue. It is quite random! I was able to reproduce it after a few loads and I can see that is related to CSS, which is trying to fit the visualization when loading. I’m currently escalating this to our engineers. Once I have any news, I’ll let you know. My apologies again for the delays. And thanks for reporting.
p
No problem. Thanks for the update!
d
Hello! I wanted to let you know that we have fixed the issue. My apologies that it took so long! Please double check on your side and let me know if you ever see it again.