Hello, some of my insights have started behaving s...
# gooddata-cloudo
Otília Porubiaková
09/29/2025, 11:55 AMHello, some of my insights have started behaving strangely. Could you please check what might have caused this? I am attaching a few screenshots for reference. Thank you in advance
j
Julius Kos
09/29/2025, 12:14 PMHmm so the insight disappeared completely? If the issue is still happening, could you please send me direct link to this Dashboard so I can check it? Thanks a lot
o
Otília Porubiaková
09/29/2025, 12:21 PMHi, they seem to be limited in height. I’m also attaching screenshots showing the loading differences (cloud vs embedded). Link to dashboard:https://fravebot.cloud.gooddata.com/dashboards/#/workspace/25bef81954f3451d9b21eb06c4987ea2/dashboard/0b5454ac-60de-45a7-9baa-c57fdfefd3d4
j
Julius Kos
09/29/2025, 12:28 PMhm, it loads for me: 🤔
Julius Kos
09/29/2025, 12:28 PMare there any special steps to reproduce the issue or does it not load for you anytime you open the dashboard please?
o
Otília Porubiaková
09/29/2025, 12:32 PMI checked the same link in Chrome, and it’s working fine there. Could it be related to Safari?
j
Julius Kos
09/29/2025, 1:39 PMIt looks so. However, I wasn't able to reproduce anything similar in my internal environment. Does it cause something specific like increasing size of the insight? Do you have the latest version of the browser?
o
Otília Porubiaková
09/29/2025, 2:06 PMbrowser is up to date, and this dashboard was stable till friday, when I checked last time
j
Julius Kos
09/29/2025, 2:21 PMStrange. Does it happen only to you, or other users as well? Could you please also try to delete cache and cookies in your Safari browser? And if I understood correctly, this doesn't happen globally on multiple Dashboards? Only a specific one?
Julius Kos
09/29/2025, 2:22 PMAnd one more thing, do you see any specific error in browser console while reproducing the issue?
Julius Kos
09/29/2025, 2:46 PMIf none of the above solutions help, I think the best course of action would be for you to create a testing user for us so we can access your environment using Safari. Would that be feasible on your end? At the moment, I can only impersonate your environment through Chrome, and unfortunately, I wasn’t able to reproduce anything similar in my internal environment using Safari.
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