Hey Support Team, I added a new user (michael.miller@ovationcxm.com) to our workspace, but they haven’t received the invite email. I tried: • Removing them and adding them again. • Checking spam/junk folders. But the email still hasn’t arrived. Can you help troubleshoot this? Let me know if you need any details from my side. Thanks!

Hi Ian, the user exists in the past? it was deleted and then added again?

I believe they existed a few months ago, so I'd say it's likely they had an account and it was deleted at some point - but I can't confirm unfortunately.

can he try to login now and click in Forgot Password, please?

Good idea - will have them try and report back. Standby...

The user was still in the endpoint but without it auth0 id, so I 'fixed it'. Now I expect he would be able to login.

That was it! Thank you magic Mauricio 😉 They're logged in now, thanks!

Im glad he can login. Happy to help. Have a nice weekend