Hi there - we are experiencing an urgent issue in ...
# gooddata-cloudm
Max Donsky
09/25/2024, 6:08 PMHi there - we are experiencing an urgent issue in our dashboard that requires prompt attention: This issue on ticket: (#123463).
Can someone please direct message to assist, this is preventing customer data from appearing at a crucial time
cc: @Faizah Sayyid
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Roman Stanek
09/25/2024, 6:10 PMHi - I contacted our support and I will make sure they get back to you asap. -Roman
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Ivana Gasparekova
09/25/2024, 6:16 PMHi Max,
Iva from support here.
My colleague Julius is already working on a case and he has sent you a response a minute ago.
Please be so kind and check your email or the ticket itself.
Ivana Gasparekova
09/25/2024, 6:20 PMAlso, your colleague Faizah has confirmed that currently the intermittent issue is not there and data is being shown correctly on GoodData's side.
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Max Donsky
09/25/2024, 6:22 PMThanks for the prompt response @Faizah Sayyid
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Ivana Gasparekova
09/25/2024, 6:26 PMSure thing, you are welcome.
But please understand that our Community Slack might not be the best place for the escalation.
I can see that you are already on a CC of the ticket. You can escalate the issue directly via email or ticket itself.
Also, you can discuss your additional escalation options with your Account Owner @Thiago Alves .