Hi all , our cloud workspaces are not loading at a...
# gooddata-cloudk
Konstantinos Koroneos
10/05/2023, 9:05 AMHi all , our cloud workspaces are not loading at all
Konstantinos Koroneos
10/05/2023, 9:07 AMour users are reporting that dashboards do not load, and we have the same view from our side
Konstantinos Koroneos
10/05/2023, 9:08 AMor they do load eventually, but they take a lot of time
j
Joseph Heun
10/05/2023, 9:10 AMHello Konstantinos,
There is currently a release being run with no downtime, which is affected the performance at this time:
https://support.gooddata.com/hc/en-us/articles/21439244799763-Thu-October-5th-2023-GoodData-Cloud-Release
It will only last an hour and should finish shortly.
👍 1
Joseph Heun
10/05/2023, 9:13 AMCould you please keep an eye on this, and let us know if there are improvements, or if you are still seeing the same behavior?
It has just recently finished, and I can confirm my test environment was running much better now.
a
Apple Pinca
10/05/2023, 9:27 AMour dashboard is still taking a long time to load 😞
j
Joseph Heun
10/05/2023, 9:45 AMCan you please confirm the organization you are working in? Also, have you tried resetting the browser or logging out and back in?
a
Apple Pinca
10/05/2023, 9:47 AMour organization is Seafair
j
Joseph Heun
10/05/2023, 9:51 AMCould you please provide a url of an example dashboard that is showing the slowness? Or, if possible a traceID of when it is loading? This can help us checking out logs to see if anything else is causing this.
a
Apple Pinca
10/05/2023, 9:53 AMj
Joseph Heun
10/05/2023, 10:31 AMOk, so it looks like it was still a bit tied to the release from earlier, but we don’t see any long executions currently, and all should be fine now.
Could you please confirm if you are still experiencing any slowness? We will also continue to monitor the situation from our end.
a
Apple Pinca
10/05/2023, 10:50 AMi tried again just now and it's still slow 😞
Apple Pinca
10/05/2023, 10:53 AMin particular, /attributes endpoint is taking about 40+s to load
i.e.
https://seafair.cloud.gooddata.com/api/v1/entities/workspaces/aa2d6155-00a0-478b-8fce-5e72[…]?include=labels%2CdefaultView%2Cdataset&size=250&page=1
j
Joseph Heun
10/05/2023, 11:03 AMThank you for this. We are currently investigating with our engineers
j
Jan Kos
10/05/2023, 12:06 PMHi @Apple Pinca @Konstantinos Koroneos, we are observing not optimal performance on the cluster since the release, we are currently looking into it with our engineers. My apologies for the inconvenience, I’ll let you know once I have more updates.
n
Natalia Laktyushkina
10/05/2023, 2:37 PMHi, we also have an issue with loading dashboards - link to dashboard
j
Jan Kos
10/05/2023, 2:42 PM@Konstantinos Koroneos @Apple Pinca The original issue have been resolved.. Our engineers fixed the issue, some indexes in metadata database were missing.. Execution times should be back to normal, can you please verify on your end?
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Jan Kos
10/05/2023, 2:43 PM@Natalia Laktyushkina this looks unrelated to the issue above.. can you please create a new thread here in #gooddata-cloud and copy paste the trace ID there?
✅ 1
k
Konstantinos Koroneos
10/05/2023, 2:49 PM@Jan Kos seems to be in order now
s
Steve Fox
10/05/2023, 5:29 PM@Carol Hood fyi for our slowness
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