Hi, we've started getting a 500 error on one of ou...
# gooddata-cloudm
Michael DeWulf
07/19/2023, 5:51 PMHi, we've started getting a 500 error on one of our dashboards - I don't think we've changed anything since it last worked...
Michael DeWulf
07/19/2023, 5:58 PMAny idea what's going on?
Michael DeWulf
07/19/2023, 5:58 PMText of the error is:
Copy code
error
:
"Internal Server Error"
path
:
"/api/v1/actions/workspaces/26229f5da99c4f31998e328133fd5cd5/execution/afm/execute/result/ffd583009b67899525033f4d7b4c4418ae98e49c"
requestId
:
"40b34579-6527"
status
:
500
timestamp
:
"2023-07-19T17:49:46.045+00:00"f
Francisco Antunes
07/19/2023, 6:27 PMHi Michael, thank you for putting this in. Would you tell me a little bit more about this error? Does it show up when you perform a particular task? Or does it pop up at random, when you are viewing the dashboard, for example?
I checked the error’s logs (thank you for the details), but did not have much success. I am currently not aware of any issues from our end that would cause this, but I’m checking internally to be sure.
m
Michael DeWulf
07/19/2023, 6:28 PMI just get that error when viewing the dashboard.
f
Francisco Antunes
07/19/2023, 6:36 PMI see, I am sorry to hear that. How impactful is the issue, please? Does it prevent you from viewing the dashboard altogether? Is it affecting other users or dashboards too?
m
Michael DeWulf
07/19/2023, 6:37 PMAnyone that tries to load the dashboard sees:
Michael DeWulf
07/19/2023, 6:37 PMIt's not critical right now, but it's troubling it just seems to have broken.
f
Francisco Antunes
07/19/2023, 6:43 PMThank you for details. I will pass this on to the Technical Support Team, but they may take a while to respond, as they’re already out of business hours. Would that be OK?
If the issue does become critical, let us know and we’ll get someone on it ASAP
m
Michael DeWulf
07/19/2023, 6:43 PMThat works. Thank you.
👍 1
j
Jan Soubusta
07/20/2023, 6:44 AMI reported it to the responsible team, it is an internal bug.
Will be fixed very soon.
There is a workaround solution available - we can turn off a corresponding feature flag.
Let us know if you are ok waiting for the fix or if you want to apply the workaround
j
Jan Kos
07/20/2023, 7:59 AMHi Michael, we turned of the feature flag for your organization to unblock you. At the same time we found a reproducer and we are working on the fix.
👍 2
m
Michael DeWulf
07/20/2023, 5:26 PMAwesome thanks - works now!