@William Whelan FYI ^^^

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Service groups are groups of services. If I select a service group (which filters to just a specific list of services) it doesn’t filter the service name list to just those that exist within the service group. This is standard behaviour in Power BI and Quicksight and it seems to me essential behaviour because it is an awful experience for an end-user to select something to filter the page but then have to guess which services might now be available for further drilldown. I’m very much hoping I’m just being too new to know how to do this because it seems very basic functionality to not have

to make it clear, we have customers who have several hundred services and they might have a group that has just 10 services within it. If they want to filter to just those 10 services it is horrible UX to then want to drill down further by service and be presented with a list of 200 service names, 190 of which will just result in no data because they aren’t compatible with the service group filter.