Hi everyone! Is there a way to compute sales perfo...
# gd-beginnersa
Antonio Monteiro
10/13/2023, 2:18 PMHi everyone! Is there a way to compute sales performance for a call center?
Like number of calls taken, close rates etc
Close rates would req calculating 2 different data sources from big query.
Is it possible to blend data in GoodData?
m
Moises Morales
10/13/2023, 3:35 PMHi Antonio, it is possible to manage this via workspaces connected to your callcenter database. Please check the following blog for an idea of the type of metrics/insights that can be created: Top 10 KPI's for customer service | GoodData
Moises Morales
10/13/2023, 3:37 PMIn Gooddata Cloud, you can connect one data source to your environment, but you can use a Data Source Managers to federate information from multiple data sources in one workspace.
Moises Morales
10/13/2023, 3:39 PMIf you use Gooddata Platform you can connect to more than 1 datasource per workspace: Integrate a Data Source for a Data Warehouse | GoodData Free
a
Antonio Monteiro
10/14/2023, 8:47 AM@Moises Morales but for example if I have 2 data sources
Booking activity
Sales activity
And some common dimensions between them. Is there a way to calculate based on the sales rep name a metric that derives from both data sources?
For example, create a table with close rates
Close rate = number of deals closed / number of calls taken.
And create a table with all the sales reps with this info?
m
Moises Morales
10/16/2023, 7:22 AMI have reached out to you via PM to hook you up with one of our Sales team members who will be able to assist further with these inquiries