Hi Team, all our GD dashboards are having issues with the Statistic Date Range filter. Is there something wrong on the backend, or has an update caused it to break? 03. Performance Breakdown - GoodData Cloud

Thinking completed The knowledge sources do not mention any widespread backend incident or update specifically breaking date range filters. However, based on similar issues where visualizations show "SORRY, WE CANNOT DISPLAY THIS VISUALISATION" alongside missing/unretrieved date values (e.g.,

(Data could not be retrieved)

): 1. Check the underlying Date Attribute / LDM definition: If an attribute or date dimension in the Logical Data Model (LDM) was recently modified, renamed, or had granularities removed, visualizations referencing that date label can fail with bad request errors [Date Attribute Issue]. 2. Inspect the Console / Network Tab: Open browser Developer Tools (F12) to inspect the failing API calls: ◦ Look for the error payload or

traceId

on failing requests. ◦ Check if the response mentions missing objects, invalid identifiers, or execution limits [Date Attribute Issue; Limit and Trace Issue]. 1. Debug the Insight: If you open one of the failing insights in Analytical Designer and replace

/edit

with

/debug

in the URL, you can inspect the generated query or error message directly [Slow Query Debugging]. Because this issue affects multiple dashboards and may require inspecting backend logs or workspace metadata, resolving the specifics requires a GoodData Support team member. To help the Support team investigate, please add the following details to this thread: • Trace ID(s) from the failing network request in your browser console • The exact error message or status code returned by the backend • Any recent changes made to your data source, pipeline, or Logical Data Model (LDM) Here are the options for getting support: Community support (Startup & Professional) You are already in the right place: the GoodData Support team monitors this Slack and a team member will join the conversation when human review is needed, so keep the discussion and post the requested details directly in this thread. You can also consult the Community Forums. 24/7 Support (Enterprise plans) If your account tier includes 24/7 Support, or if this is a Severity 1 (L1) critical issue, these direct options are available in addition to this thread: • Submit a ticket • Email: support@gooddata.com • Phone: +1 (415) 200-0194 👍 0 button 👎 0 button ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups. 👀 Our Support team monitors all messages and will jump in if needed.

Hi Cathy, as you also reached out to the Support team directly in this case, I am following up with you here: gooddata.zendesk.com/agent/tickets/134588

Thanks Michael, it resolved