I have a trial of GoodData, and in the process of looking at permissions/groups I inadvertently removed my admin permissions. Can someone help me again gain admin access to my trial? I promise it's my only dumb move (for today).

Thinking completed Don't worry—this happens more often than you think! Because admin permissions are required to modify organization-level user groups or permissions [Set Permissions for an Organization], there is no self-service way to re-assign admin access to yourself once it has been removed [Auth0 config change impact]. Resolving this requires human review by a GoodData Support team member to restore your account to the

adminGroup

on the backend [Lost admin after IdP change]. To help the Support team investigate and restore your permissions, please add the following details directly to this thread: • Your organization or trial URL (e.g.,

https://your-subdomain.trial.cloud.gooddata.com

) • The login email address associated with your admin account Support Options • Community support (Startup & Professional): You are already in the right place! The GoodData Support team monitors this Slack channel and a team member will step into the conversation to help restore your admin rights once you share the details above. You can also visit the GoodData Community Forums for community discussions. • 24/7 Support (Enterprise plans): If your organization tier includes 24/7 Support or if you encounter a Severity 1 (L1) critical issue, direct support options are available: ◦ Submit a ticket: GoodData Support Portal ◦ Email: support@gooddata.com ◦ Phone: +1 (415) 200-0194 👍 0 button 👎 0 button ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups. 👀 Our Support team monitors all messages and will jump in if needed.

Hi David, Sorry for the delay here. Give me a moment and I will get it sorted.

Thank you, this is great