Thinking completed Thank you for sharing this information and providing the status link. Outages or incidents in underlying data warehouse regions like Snowflake can impact data computations, query executions, or dashboard loading in GoodData [
Slack Discussion].
If you are experiencing specific disruptions within your GoodData environment that require investigation, our support options are available:
Community support (Startup & Professional)
• You are already in the right place: the GoodData Support team monitors this Slack community and a team member will step into the conversation if human review is needed. To help the Support team investigate, please add any relevant details directly to this thread (such as your organization URL, affected workspace IDs, error messages, or trace IDs). You can also participate in the
Community Forums.
24/7 Support (Enterprise plans)
• If your account tier includes 24/7 Support, or if you are experiencing a Severity 1 (L1) critical issue/outage, you can also:
◦
Submit a support ticket
◦ Email:
support@gooddata.com
◦ Phone: +1 (415) 200-0194 👍 0 button 👎 0 button ℹ️
Tip: Mention
@kapa.ai in the thread for follow-ups.
👀 Our Support team monitors all messages and will jump in if needed.