Hi GD Team,The cloud is really slow today. Is there something going on with the server? 03. Performance Breakdown - GoodData Cloud

Hi! Sorry to hear your GoodData Cloud environment is running slowly today. Based on the knowledge sources, I cannot confirm whether there is a current, active incident — the sources only describe past, already-resolved issues. Here's what I'd recommend right now: 1. Check for a Known Platform Incident Visit the GoodData Support/announcements page to see if there's an active incident affecting your region (e.g., IAD1/IAD2 for us-east-1). Past incidents have caused widespread slowness across dashboards. [Cloud Issue Example] 2. Investigate Slow Queries If there's no known platform incident, the bottleneck may be in the queries themselves: • Open a slow visualization in Analytical Designer and replace

/edit

with

/debug

in the URL — this downloads the exact SQL GoodData runs against your database. • Run that SQL directly on your database to check execution time, heavy joins, or timeouts. • Try removing metrics one by one to identify which is the heavy driver (the first metric acts as the SQL "driver"). [Performance Debugging] 3. Check for HTTP/1.1 Connection Limits On large dashboards, browsers limit concurrent requests to ~6 per domain. If your hosting environment only supports HTTP/1.1, requests queue up and cause slowness. The fix is to ensure your server supports HTTP/2 or HTTP/3 (e.g., by placing a CDN like CloudFront in front of your app). [HTTP Limits Thread] 4. Collect Information for Support To help GoodData Support investigate further, please gather: • Trace IDs from the Network tab in browser DevTools during a slow load • A HAR file captured from Chrome DevTools during the issue • Exact timestamps (with timezone) of when the slowness occurs • Whether the issue affects all users or specific ones, and all dashboards or just this one [Support Investigation] As a quick test, try loading the same dashboard in Firefox — if it's faster there, the issue may be browser-specific. The GoodData Support team monitors this channel and will jump in if needed. Feel free to share Trace IDs here for further investigation! 👍 0 button 👎 0 button ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups. 👀 Our Support team monitors all messages and will jump in if needed.

Hi Cathy, thank you for sharing the dashboard. I have gone ahead, Impersonate and entered to the shared dashboard, and for me was loading fast, no issue. Can you confirm it is working well now? Currently we can not see an issue in our platform.

It’s a bit better than before. Do reports with multiple tabs run slower than single dashboards?

Hi Cathz, multi-tab dashboards don't necessarily run slower than a single dashboard. In many cases it can actually feel faster on initial load, especially if the single-page version contains many visualizations. Since you mentioned it is a bit better now, that suggests the earlier slowdown may have been temporary rather than caused only by the dashboard structure. If you keep seeing slowness, it would help to compare whether the delay happens on the first tab load only, or also when opening individual tabs afterward. Keep an eye on it and let us know if it happens again.

Hello, We are happy to report that the issue has been fixed and everything should be functioning as normal now. Please let us know if you have any further questions or concerns on this matter, as we are greatly sorry for any inconvenience caused.

Thanks Joseph and Jan