Analyze section is not loading at all, already obs...
# gooddata-cloud
m
Analyze section is not loading at all, already observed that yesterday - is there currently reported issue with this?
k
Your screenshot shows the Analyze tab is completely blank (white screen, no content loaded). I cannot confirm any currently active incident from the knowledge sources — they only reference past, already-resolved issues. Here's what I'd recommend: Immediate Steps 1. Check the GoodData status page — visit support.gooddata.com to see if there's an active incident for your region (IAD1/us-east-1 or DUB1/eu-west-1). [GoodData status] 2. Try basic browser troubleshooting: ◦ Clear your browser cache ◦ Try a different browser or a private/incognito window ◦ Try Firefox to rule out a Chrome-specific issue [Chrome issues] 1. Collect diagnostic info from browser DevTools: ◦ Open the Network tab and look for any failing requests or Trace IDs / Error IDs ◦ Capture a HAR file if possible [Diagnostic steps] 1. Check if it's isolated — does the same blank screen appear in other workspaces, or only in "DEV BASE"? Are other tabs (Dashboards, Metrics, Data) loading normally? If the Issue Persists Since this has been happening since yesterday, I'd recommend opening a support ticket at support.gooddata.com and including: • Your organization URL and region • Trace IDs from failing requests • A HAR file • Exact timestamps of when the issue occurs • Whether it affects all users or just you 👍 0 button 👎 0 button ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups. 👀 Our Support team monitors all messages and will jump in if needed.
m
1. Nothing reported in Good Data status page, 2. Happening in other browser too, 3. har attached (Uncaught TypeError), 4. all workspaces, other tabs are loading normal. Can you help @kapa.ai?
k
Sorry @Markéta Jedličková, I encountered an error processing the file(s) you uploaded: File type is not supported
m
@kapa.ai I am sending har as txt so you can read it and maybe it helps
k
Sorry @Markéta Jedličková, I encountered an error processing the file(s) you uploaded: Text file is too large (max 60K characters)
j
Hi Marketa, Thanks for flagging this, and sorry for the trouble with the Analyze section not loading. We've been investigating a similar issue on another account and found that it's linked to the
showHiddenCatalogItems
user setting being enabled on your account. When this setting is set to
true
, it can cause the Analyze tab to hang on an infinite loading spinner. We checked your user settings and confirmed this is currently enabled for your account. A couple of questions to help us move forward: 1. Was this setting intentionally enabled for your organization (e.g. to help troubleshoot hidden fields or data model issues)? Some customers use it deliberately for that reason. 2. Would you be open to us temporarily disabling it to confirm it resolves the issue on your end? This would just be a test — we can revert it right after, or leave it off if you're fine with that. If you'd rather we just try it, let us know and we can proceed and report back with the result.
m
Hi, yes it was enabled on purpose - to see hidden catalog items - in order to fix some issues - for example to change the metrics or connections in model in order to see it. It is better to know what exactly is not seen in order to investigate further. You can disable it in order to investigate if this is a issue.
j
I will disable it for you, but please note that this is just a temporary workaround. Our engineers are already working on a fix for this
🙏 1
I"ve just set it as false for your user. Can you please confirm it is working for you now?
m
Confirming that is working now 🙂
j
Hi Marketa, I have confirmation that the fix has been put into production. You can use
showHiddenCatalogItems
Are you able to assign this back to your user, or should I do this?
🙏 1
m
Can you please do it? Thank you 🙏
j
Hi Marketa, it should be set back to true again