Hi, since yesterday dashboard are loading very slow for us. Most of the users are on chrome, and it is not slow all the time. Can you please help?

Hi! Sorry to hear you're experiencing slow dashboard loading. Based on similar reports in the community, here are the most likely causes and steps to investigate: 1. Check for Known Platform Issues Intermittent slowness has sometimes been linked to GoodData Cloud infrastructure incidents. Check the GoodData status/announcements page to see if there's an active or recent incident affecting your region. [Cloud Issue Example] 2. Chrome-Specific Issues There was a known bug introduced with Chrome v144 that caused dashboards to freeze or behave incorrectly. A fix was released in the GoodData UI SDK. [Chrome Scroll Bug] • Make sure you're on the latest version of the GoodData UI SDK / Web Components if you're using embedded dashboards. • As a quick test, try loading the same dashboard in Firefox to see if the slowness is Chrome-specific. 3. HTTP/1.1 Connection Limits On large dashboards, browsers limit concurrent requests to ~6 per domain. If your hosting environment only supports HTTP/1.1, requests queue up and cause the UI to feel slow or frozen. The fix is to ensure your server supports HTTP/2 or HTTP/3 (e.g., by placing a CDN like CloudFront in front of your app). [HTTP Limits Thread] 4. Investigate the Slow Queries If the slowness is not browser-related, the bottleneck may be in the queries sent to your database: • Open a slow visualization in Analytical Designer, replace

/edit

with

/debug

in the URL to download the SQL GoodData is running, and test it directly on your database. • Check your database logs for long execution times, queue times, or timeouts. • Try removing metrics one by one to identify which one is the heavy driver. [Performance Debugging] 5. Collect Information for Support Since the issue started yesterday and is intermittent, it would help to: • Capture a HAR file from Chrome DevTools during a slow load and share it with GoodData Support. • Note the exact time of a slow occurrence (with timezone) — GoodData Support can use this to look up backend logs. • Capture Trace IDs from the Network tab for failing/slow requests. These details will allow GoodData Support to determine whether the issue is on the platform side or related to query complexity. [Support Investigation] Let me know if you need help with any of these steps! 👍 0 button 👎 0 button ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups. 👀 Our Support team monitors all messages and will jump in if needed.

Hi Sanja, happy to help to understand what is happening. Can you please clarify exactly what do you mean with 'dashboard are loading very slow..', are they blank loading for long time, or the specific insights are not loading? Can you provide please an example (id) of a dashboard with the slowness. Is this affecting multiple workspaces or just one workspace with multiple dashboards?

Hi @Mauricio Cabezas, Yes blank loading. Also when tried to share, it was irresponsive for some time. It affected multiple dashboard, not a specific one.

Can you please provide some dashbaordID, or TraceID, that would help us to investigate further, you can open the dev console in your browser and find for some TraceID, or feel free to share a direct link (you can use dm).

Hi Mauricio, Unfortunately, it is not limited to this dashboard only, as many people from the company reported slowness overall. Which could answer the question 3, it affects different browsers. Last change of the data model, as far as I know happened a month ago.

HI Sanja, we are continuing to investigate this as a team, but as you may know your organization is HIPAA protected. We would like to confirm your permission for our team to access the org for investigative purposes. Can you please approve this for our team? Furthermore, we would like to understand when this performance issue began for you. Was this something that has just occurred recently, or has it been slowly degrading worse and worse over a course of time? One more thing that might help in the investigation, since this is HIPAA we cannot really pull the dashboard definition via API. Could you please provide one json file of the dashboard definition by making a GET call: GET {hostname}/api/v1/entities/workspaces/{workspaceId}/analyticalDashboards/{objectId}

Hi, it started on Monday. For now I can provide you only json file from the call you sent. Should i send to you or @Mauricio Cabezas in DM?

Hi Sanja, you can send it to me in DM. We think there might be an issue on our end, and we have engineers looking deeper into this now

Thank you very much! It's important we found what it is.

Hi @Sanja Lonchar due to the priority we have just released the fix actually now. Can you please double check on your end and see if you are seeing better performance?

It still loads slow 😢 After hard refresh works good. Thx.

Hi Sanja, we are glad to hear it is working as expected now. Feel free to reach out if you need any further assistance.