Hi, we have users having problem loading dashboards in Microsoft Edge browser. I have the same problem on my computer. The browser is freezing.

Based on the attached screenshot, it looks like your embedded GoodData dashboards (using Web Components) are stuck in a loading state — the visualizations show a loading spinner but never render. A few things to check based on similar cases in the community: 1. Recent browser-related scrolling/rendering bug A known issue was reported affecting Chrome v144 and Microsoft Edge (which shares the same Chromium engine), where dashboards would freeze or not respond correctly. A fix was released in the GoodData UI SDK. [Slack thread] • Make sure you are on the latest version of the GoodData UI SDK / Web Components. • As a temporary workaround, try using a different browser (e.g., Firefox) to confirm if the issue is Edge-specific. 2. HTTP/1.1 connection limits causing freezing On large dashboards, browsers limit concurrent requests to ~6 per domain. If your hosting environment only supports HTTP/1.1, this can cause requests to queue up and freeze the UI. The recommended fix is to ensure your server supports HTTP/2 or HTTP/3 (e.g., by placing a CDN like CloudFront in front of your app). [Slack thread] 3. CORS / CSP / Third-party cookie issues with Web Components Since you appear to be using Web Components for embedding, also verify: • CORS is configured on your GoodData instance to allow your app's domain. • CSP headers include the necessary

script-src

,

style-src

,

font-src

, and

img-src

policies for your GoodData host. • Third-party cookies are not being blocked by Edge — GoodData recommends hosting your GoodData instance on a subdomain of your app (e.g.,

<http://analytics.yourcompany.com|analytics.yourcompany.com>

) to avoid this. [Web Components docs] Recommended next steps: 1. Check your Web Components / SDK version and update to the latest. 2. Open browser DevTools → Network tab and look for any failed requests or errors. 3. Try in a private/incognito window to rule out cache/cookie issues. 4. If the issue persists, collect a HAR file and any Trace IDs from the Network tab and share them with GoodData Support for deeper log analysis. 👍 0 button 👎 0 button ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups. 👀 Our Support team monitors all messages and will jump in if needed.

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Hi Philip, sorry to hear about the troubles here. Just for clarification, this is only happening in microsoft edge, correct? Other browsers are not displaying the issue? Also, is this only in an embedded environment, or in the platform?

@Joseph Heun Only Microsoft Edge, but also one user reported same issue with Chrome. This is the dashboard that is freezing: dash.ekonomi.dashboard (Ekonomi Dashboard)

yes, I am seeing this in chrome as well too. Occasionally, I can get it to load, but I opened the large tables individually in the Analytical Designer, and it shows me an error that it is too large. I checked our logs with the related traceID and I can see the following error:

"Reached limit of max size of data returned from data source. The limit is 500,000,000 bytes (500 MB)"

It seems these tables are too large and will need to be filtered down to display them. Is it possible to do so?

Thanks for confirming. Is it the dashboard that is reaching the limit? Or individual visualizations? Would it help if we split the dashboard into separate tabs?

It really seems like just the individual visualizations that are causing it to freeze. Given this, splitting them in tabs might actually work. Could you give that a try and see if it helps?

It works in Firefox, so the actual limitation is in the browsers (Edge and Chrome). But, I just read that the browsers might request/fetch the data a bit differently. I will try changing it into different tabs in our dev.

Hi @Joseph Heun we're facing the same issue on one of our dashboards and I cannot split the insights into tabs. Do you think the issue will be fixed soon or can you recommend another solution?

Hello Amir, This is Daniela with the Technical Support team. I work with Joe and he highlited this issue. The main issue here is that organization layout. The

dash.ekonomi.dashboard

JSON has both

content.layout

and

content.tabs[0].layout

defined simultaneously, with identical content. Therefore the executions get stuck due to the conflicts and exceeding combined in size. The solution here is to PATCH

dash.ekonomi.dashboard

to remove

content.layout

entirely, keeping only

content.tabs[0].layout

. This is the correct structure for version 2 dashboards that use tabs. I’m assuming you want to keep the tabs one, but if not keep

content.layout

and remove

content.tabs

. Let me know how it goes

Hi Daniela, I'm talking about a different dashboard and a different organization, only the symptoms seemed similar (insights getting stuck and page becoming unresponsive) that's why I replied in the tread 🙂 perhaps I'm having a different issue

Hi, same problem here, dashboards are loading very slow (chrome).

Hi @Amir and @Sanja Lonchar these seem like isolated issues as there was not a platform wide issue. Could you please start new threads providing details and links to broken dashboards? Our support team will evaluate them

Hello Filip, Please disregard my previous comment. I’ve been checking further and the issue looks on our end. I’m currently checking this with priority along our with our engineering team. I’ll come here soon with more details. My apologies

Ok, thanks for the update! Please let me know tomorrow and I can check on my end.

Hello All, Due to the urgency, we were able to release the fix right now in Production. Please refresh your browser and try again to load the dashboards. Let me know how it goes.

@Daniela Salmeron thanks, now it is loading. Tested in Ms Edge