Hey, everyone from our team is getting this error ...
# gooddata-cloud
e
Hey, everyone from our team is getting this error when logging into our GoodData cloud, which was working fine earlier today. Are there any known errors on the GoodData side?
k
The error in your screenshot — a 404 "The requested endpoint does not exist or you do not have permission to access it" — is a known type of error that has appeared in similar GoodData Cloud cases. Based on past community reports, I cannot confirm whether there is a current, active outage right now, as my knowledge sources only cover past, already-resolved incidents. However, here's what you should do immediately: 1. Check the GoodData Status Page Visit support.gooddata.com to see if there is an active incident in your region (IAD1/us-east-1 or DUB1/eu-west-1). 2. Use the traceId You Already Have Your screenshot contains a `traceId`:
2dd19729dfdb8eb4d41d386e0f8eb008
. This is critical — share it with GoodData Support so they can look up the exact cause in their backend logs. [Unknown Error cases] 3. Try Basic Troubleshooting • Clear browser cache and try an incognito/private window. • Try a different browser or machine. • Wait a few minutes and retry — some past incidents recovered quickly. [short outage] 4. Contact GoodData Support If this is production-impacting, open a Severity 1 support ticket at support.gooddata.com and include: • Your organization URL • Your login email(s) • When the issue started • The `traceId`:
2dd19729dfdb8eb4d41d386e0f8eb008
In past similar cases, 404 errors affecting all users were caused either by a temporary platform issue (resolved by GoodData engineering) or a misconfiguration on GoodData's side — both of which required Support to investigate and fix. [platform issue] 👍 0 button 👎 0 button ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups. 👀 Our Support team monitors all messages and will jump in if needed.
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s
Hi Emir. It's related to our new OAuth functionality. We have disabled it for now. It should start working in a few minutes. Sorry for any inconvenience. Try it and let us know if it's okay.
e
it's back now, thanks Shamil!
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