Unable to create account!

Looking at your screenshot, you're seeing a "Creating account failed" error when trying to join the Zengine dev GoodData organization. This is a known issue pattern in GoodData Cloud. The most likely cause is that your user already exists in the system (possibly from a previous invitation or account creation attempt), which conflicts with creating a new account. [existing user conflict] Other common causes for this type of failure include: • User already exists in GoodData's OIDC/Auth0 under a different context (e.g., a trial domain), causing the account creation to fail on the target domain. [OIDC conflict] • The organization is in a managed OIDC → own OIDC transition, where new users cannot be self-provisioned and must be added by GoodData Support. [managed OIDC limitation] What you should do next 1. Do not try to create the account again — repeated attempts are unlikely to help. 2. Contact your GoodData org admin and ask them to: ◦ Check if your email (

anuj.sahu+view@submittable.com

) already exists in the Zengine dev organization. ◦ Re-invite you using the "Invite user" button (not "Create user"), as this correctly provisions the identity in both GoodData and the authentication layer. [invite vs create] 3. If the admin cannot resolve it, contact GoodData Support and provide: ◦ Your GoodData hostname (

wizehive-zengine-dev.cloud.gooddata.com

) ◦ Your email address ◦ The error message shown in the screenshot Support can check whether your user exists in the OIDC layer and manually provision or fix the account if needed. 👍 0 button 👎 0 button ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups. 👀 Our Support team monitors all messages and will jump in if needed.

Hi Anuj, As the the AI assistant mentioned, c an you confirm if the user already exists in the environment and try re-inviting the user?

user created after the invitation, it didn't existed before!

Hi Anuj, I have resent the invitation, can you check and try to accept it again. Let me me if this helps.

I have received the invitation and logged in successfully, Thank you for your assistance.