Hi there, we had a dashboard export fail yesterday and I'd like to get support on understanding why. Can someone please message me

I’m sorry, but the knowledge sources only contain past Slack conversations and do not include your specific dashboard, organization, or traceId, so I can’t see why your export failed. From those conversations, the usual next step is to: 1. Collect: - The export type (PDF/XLSX/CSV, scheduled vs. manual, API vs. UI). - The workspace and dashboard ID or direct URL. - The exact error message and

traceId

from the failed export response or browser network tab. [[PDF export API](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1751974289395149); [Scheduled export error](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1733961245102209)] 2. Open a GoodData support ticket or post in the GoodData Community Slack with those details so Support can check logs and explain the root cause. [[Status/support page](https://gooddataconnect.slack.com/archives/C04S1MSLEAW/p1754297766623839)] I’m not able to DM you directly, but if you share the error text and traceId here (with any sensitive info removed), I can help you interpret them based on the documented cases.

Hi Max, There should be a traceID involved, could you please share it?

will dm!