Hi team, I have a problem with existing dashboards...
# gooddata-cloud
n
Hi team, I have a problem with existing dashboards in my child workspace no longer loading. I was saving an LDM update in the Parent while simultaneously editing a dashboard in the Child. The dashboard save threw an error and now existing dashboards in the child workspace won't load. I tried removing the added dataset in the LDM to revert back to the previous LDM but the dashboards still won't load. The LDM and Analyze tab are working fine, and new dashboards load as expected. Anything I can do to get my dashboards working again?
k
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m
HI Nick, please if the previous response does not help, feel free to share the direct link to the child workspace, to use our Impersonation tool and have a deeper look to the issue. Additionally, can you provide an exact or closer time window when you did the changes, thus I can look closer in our logs. And finally, when you say 'won't load' is just a blank screen, do you see some error? or the loading 'forever'?
n
Hi @Mauricio Cabezas , I'll DM you the link to the child workspace. The time when I made the changes was around 2:00PM Eastern US Time yesterday. This is all that the dashboards will do, its just loading forever.
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m
Hello Nick, I think I found something intersting. In the broken dashboard Sales Pipeline, I can see attribute filters, and one of them seems does not exists in the LDM
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"id": "salesperson.salesperson_name"
Can you confirm if this is related with the changes you did in the LDM?
Hi Nick, I have proactively created a test dashboard called 'TestGD_Support'. I cloned the 'Sales Pipeline' dashboard using the API endpoints (GET and PUT) and manually deleted the filter section I previously mentioned. The dashboard rendered successfully. I suggest you delete the filters for the crashed dashboards using the APIs. Please give it a try and let us know how it goes. If you encounter any issues, please reach out, and we can assist you further.
n
Hi Mauricio, thank you so much! I will give it a try 🙂