Hi GoodData Team, I am using GoodData Cloud trial, I have done setup for OIDC with Duo as IdentityProvider. But while using SSO from my Admin account it looks like I lost the admin rights. Can someone please help me here ? cc: @Can Karabulut

New message text here

Here is my GoodData URL - https://intelligent-mole.trial.cloud.gooddata.com/ and email - duo-sso-integrations@cisco.com

A message from kapa.ai

Hi Dheeraj, Im happy to help, while checking your users with our Impersonation tool (as Admin) I can see there are two users with the same email. Additionally there is the user with email dsatokia@duosecurity.com (I believe is your account too) which has Admin rights. With that user you actually, can assign admins right to the others user. Please double check and let me know.

Thanks for looking into it @Mauricio Cabezas, I am not able to reset password for user for dsatokia@duosecurity.com as I am not getting receiving email to reset password. Also I am not able to change IdentityProvider as I am getting error while trying - /api/v1/actions/organization/switchActiveIdentityProvider

{
  "detail": "The requested endpoint does not exist or you do not have permission to access it.",
  "status": 404,
  "title": "Not Found",
  "traceId": "07bf635ea2b4b3e72061c6fede44cb1d"
}

This endpoint seems to be working fine before I lost my Admin Access.

Hello Dheeraj, I am happy to help. Please, send me the relevant information of which user should have Admin right, as I said there are 4 user which they belongs to you. And also which IdP should I set (default?). Please feel free to use DM.

@Mauricio Cabezas DMed you the details.

Thank you Dheeraj for the information provided by DM, and thank you for confirm by DM, that you have access as admin with your user. To avoid this in the future, we strongly recommend creating a backup admin user in your organization before switching IdPs, so you always have a way to recover access if something goes wrong. Please, let us know if you need further assistance.

Thank you Mauricio for your assistance and prompt response. I am good for now, able to access my account.

Hi Dheeraj, thank you for this follow-up, let me check 🙂

Sure, let me check