Václav Slováček
11/10/2025, 9:15 AMnull in a table, then the attribute value itself is used instead? If so, can it be turned off?kapa.ai
11/10/2025, 9:15 AMMauricio Cabezas
11/10/2025, 11:36 AMMauricio Cabezas
11/11/2025, 10:41 AMVáclav Slováček
11/11/2025, 12:03 PMnull, we would prefer to show a grey dash. The reason is that we use a star schema, and when a data set points to an entity, it has to exist
Conversation points to an Agent, but some conversations do not have an associated agent, so we point to an Agent data set record that represents "no agent" instead of using null as a reference (because null causes unexpected behavior by users by some records being excluded due to left joins). This dummy record has a primary ID of 00000000-0000-0000-0000 000000000000, but the name label for this record is intentionally null. And we do NOT want to show 00000000-0000-0000-0000-000000000000 .Václav Slováček
11/11/2025, 1:29 PMMauricio Cabezas
11/11/2025, 3:04 PMNULL label values. When a label is empty, the platform currently replaces it with the corresponding attribute value (for example, the primary key). This behavior was introduced with the new pivot table version in dashboards and Analytical Designer, which it is a bug and currently being fixed by our engineers.
As a temporary workaround, we can disable the new pivot table feature in your organization. This will revert tables to the previous version, where NULL labels are shown as empty instead of displaying the attribute ID. Please note, though, that disabling this will also remove some of the newer enhancements such as multi-column sorting, text wrapping, and conditional formatting.
Alternatively, if your goal is to display a grey dash or placeholder instead of a blank value, one practical approach would be to replace those NULL label values directly in your data with a string such as '-' , or any desired display text (I would not recommend a special character). Since you already use a dummy record to represent “no agent,” setting its label value explicitly to a dash would produce the exact display result you’re looking for, without relying on NULL handling in the platform.
Let me know how you would like to proceed.Václav Slováček
11/12/2025, 9:46 AMVáclav Slováček
11/12/2025, 9:47 AMMauricio Cabezas
11/12/2025, 10:41 AMMauricio Cabezas
11/21/2025, 1:48 AM