Hi team, I have a few alerts failing but without much info on why. Can someone look into this trace ID for me?

0cd38d4a56b8ee1b

Hi Tim, my apologies for the delay in getting back to you here. I have been reviewing our logs, but I have been unable to identify the issue at this time. So I am going to go ahead and loop in our Tier 2 Technical team to have a look into this for us. Someone from the team will get back to you with more details. Thanks for bearing with us in the meantime.

Not a problem. Thanks!

Hi @Tim Cashion, just letting you know that we are investigating this. Our apologies for the delay in getting back to you! May I ask, are you still facing the failed alerts you reported last Thursday? Does it affect any alerts in particular, or is it more inconsistent? Are there any further details you can provide about the situation that would provide us some more context on the failures?

Hi Francisco, I am still receiving the failures. I have only seen it for the alert with the name below. This error message does seem different from the others though.

Hi Tim, I have been looking into your issues. They are actually two separate ones: 1. The original issue from October 22nd was caused by your result deleted from the cache just as you were requesting it. I can see it actually happened on three occasions in the last 10 days: a. 2025-10-22 11:01 UTC, b. 2025-10-27 15:38 UTC, c. 2025-10-27 18:37 UTC. The message would be the same in these three cases:

Flight 'cache/raw_.....' does not exist

. Have you noticed this error at any time other than the three listed above? We are still investigating this and will find a fix. 2. The second issue from October 27th is different and indicates some connectivity issue - probably a short loss of internet connection. Neither of these issues should happen often. Please let us know if they keep happening. We are investigating the lost cache and expect to have it fixed soon. We can't do much about the connectivity issues, but they should be quite rare.

Okay, thanks @Daniel Stourac! I think I've only seen those 4 occurrences you mentioned so must be intermittent.