Hi there.. the emails to send invites to new users...
# gooddata-cloudm
Max Donsky
09/16/2025, 7:22 PMHi there.. the emails to send invites to new users are not sending for some reason.. can someone please assist
k
kapa.ai
09/16/2025, 7:22 PMNew message text here
m
Max Donsky
09/16/2025, 7:32 PMWill need support to resend the invite email so that i can amend the password for a customer
m
Moises Morales
09/16/2025, 7:45 PMHi Max, not a problem. Please feel free to send the user's email via DM, I'll be glad to help out.
✅ 1
d
Daniel Stourac
09/17/2025, 2:11 PMHi Max.
I can see in the log that the invitation e-mail was sent at 190420 UTC yesterday. I have no idea where it was lost.
I have invalidated the invitation now, so that a new one can be sent. Please delete the user and create again. A new invitation will be sent.
If the invitation isn't received again, I'll create the user manually. But it's better if he's created in the standard way.
Please let me know how it worked, thanks.
m
Max Donsky
09/17/2025, 2:16 PMThank you! I will try now
Max Donsky
09/17/2025, 2:17 PMstill not getting the email.. @Daniel Stourac are you able to do this manually? I will need to know what the password is so I can share it with the customer if you can please DM to me
d
Daniel Stourac
09/17/2025, 2:53 PMI have forced resending the invitation. Still not received? Not in spam or anywhere?
m
Max Donsky
09/18/2025, 3:21 PMI have not receieved it daniel
d
Daniel Stourac
09/18/2025, 4:10 PMI'm sorry about that. Bear with me to create the user manually, Max.
Daniel Stourac
09/18/2025, 9:00 PMHi Max. I have manually created the user and sent a password reset link to his mailbox. Details in DM. Please, follow the link to set a password of your own choice.
Make sure to set his usergroup and workspace - he doesn't have any at the moment.
Please let me know whether all worked OK this time. Thanks.
m
Max Donsky
09/19/2025, 2:33 PMresolved! was an email issue as it was filtering as spam since we had an email alias set up with those emails redirecting to my account. They were not showing up in spam - but I flagged it through Google Groups as "pending emails".
👍 1
7 Views