Hi all, is GD Cloud/API down? I cannot seem to loa...
# gooddata-cloude
Emir
09/03/2025, 10:32 AMHi all, is GD Cloud/API down? I cannot seem to load any page or get a response
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kapa.ai
09/03/2025, 10:32 AMNew message text here
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Yvonne Changamuka
09/03/2025, 10:37 AMHi Emir,
Thanks for sending this in , happy to help. Allow me to ask;
When did this issue start?
Are you able to share a trace Id and some information on the error you're getting, so that I can check this further?
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Emir
09/03/2025, 10:38 AMI cannot load any of the GD cloud pages, nor get a response from the API. It always times out
Emir
09/03/2025, 10:39 AMIt started a few minutes before I sent the message
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Julius Kos
09/03/2025, 10:46 AMHi Emir, we don't see any errors on our end related to your ogranization ID. Can you please send us what do you see in browser console?
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Emir
09/03/2025, 10:52 AMHi Julius, any request made to GD times out for me
Emir
09/03/2025, 10:52 AMimage.png
Emir
09/03/2025, 10:52 AMGD API GET request's response
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Julius Kos
09/03/2025, 10:53 AMUnfortunately, we cannot identify the issue from this screenshot. Can you please check the console tab in browser dev console
Julius Kos
09/03/2025, 10:53 AMIt looks like this doesn't even reach out end, so we have no visibility in our logs.
Julius Kos
09/03/2025, 10:55 AMAlternatively, you can record a HAR file in your browser. There is a nice explanation how to do so here:
https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting
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Emir
09/03/2025, 10:58 AMIt's so weird, my internet is opening every page but just the GD-related requests are not working
Emir
09/03/2025, 11:07 AMHi again, it suddenly started working again now. I don't know what the cause was and if it may happen again..
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Julius Kos
09/03/2025, 11:28 AMGlad that it works again. From what you sent (and upon checking our logs) the requests never reached our backend, which points to a temporary network/DNS issue outside of GoodData (that would also explain why it started working again). Next time (in case you experience this issue again), to help us investigate properly, I would suggest capture the full Console tab or a HAR file—the screenshots so far didn't provide enough detail for root cause analysis.
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Emir
09/03/2025, 11:43 AMUnderstood, thanks Julius for your time and effort!
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Julius Kos
09/03/2025, 12:02 PMSure thing, let us know if anything .
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