Hi, we have an issue that PDF exports are failing. We are running a job to export PDFs via the API for a monthly reporting. The job is failing. We tried an export via the UI, but it also failed. Can you see something on your side?

was going to report the same issue for us

Can someone from Gooddata please look into this issue, it is currently blocking us in our monthly job. Thanks!

Hello team, Thanks for bringing this issue to our attention. We are currently looking into this internally, updates will be shared as soon as possible. Thanks for understanding.

Can you confirm there is an issue? We are currently troubleshooting and this would help. Also, we need to communicate to our clients, so any updates are highly appreciated.

Hi Philip, It appears there is an issue with exports at the moment, and our team is aware and currently investigating it. We sincerely apologize for the inconvenience this may be causing and appreciate your patience while we work on a resolution. We’ll keep you updated as soon as we have more information or a fix in place. Please don’t hesitate to reach out if you have any further questions in the meantime.

Ok, thanks for update I will test

@Yvonne Changamuka thanks for checking, for us xlsx and slide decks worked but just pdf doesn't work still, can you please check? it's important cos we only have pdf version embedded and it's customer facing

@Yvonne Changamuka I got it to work for one PDF export, but now it is not working anymore again. "Export in progress" for more than a minute. I also tested export of PDF via the API and it did not work.

Are you able to share the traceID for the error and a direct link to the report via DM to allow us investigate further?

we were not getting any error or trace id, it was just loading and then disappeared. but it seems to work now, at least it worked a couple of times consistently. thanks

Hi Masha, Thanks for letting us know that this works now. If this issue persists, kindly let us know in a new thread, we will be happy to help.

@Yvonne Changamuka I just got an 500 exporting via the API. { "detail": "Server-side problem. Contact support.", "status": 500, "title": "Internal Server Error", "traceId": "932afbe709c64ef986053364a9812ad7" }

Hi Philip, I can confirm that I see that error in our logs too. We are looking into this and will get back to to you as soon as possible.

Hi Philip, with the help of our engineers we think we have identified the issue. We’ve taken some steps that should keep things working and we’re monitoring the situation. Please let us know if you get any more issues with the export!

Thanks Francisco, I will test using the API with Postman to confirm it is working. The job we are running is dependent on the API working.

I was unable to reproduce on my end, and the behavior we were noticing before was different (no 500 errors) so I would definitely double-check the API request on your end to ensure there’s no other factors at play (like the detail you mentioned with a missing dashboard).

Hi team - sounds like there was a temporary platform issue with PDF exports - is there a status page that we can monitor for issues like this?

Just to feedback - we have successfully been able to run all exports of PDFs yesterday evening. So issue resolved for us.

Thanks for confirming, Philip! As for our status, @Anant Dalela, you can check our Support Mainpage for it - and although not every issue is announced there, it is a good place to check.

Hi Francisco - can you please clarify what kinds of issues are included in the support page and what are not? It would be really helpful to have a comprehensive status page for the API so we can be aware of potential issues before our customers report them, and to prevent creating extra support tickets for your team.

We take the decision to announce on a case-by-case basis - we consider things like total impact and affected components, so some issues with smaller impact may not be announced at all. We may also proactively reach out to affected customers. But any major issues or outages will most definitely be announced there! I absolutely agree with your suggestion about a more informative status page, but that is not something in our radar, as far as I am aware - but I will definitely bring this feedback up internally.