Hello everyone,
After adding some new filters to ...
# gooddata-cloudj
Joaquim Grilo
07/23/2025, 5:22 PMHello everyone,
After adding some new filters to my GoodData dashboard I am having some issues. In the actual GoodData I am not having issues. But when accessing in my front end application the embedded dashboard will sometimes fail to load the data unless I refresh or resize the dashboard. This is a screenshot with no data loading then I resize it loads the data as seen on the other screenshot. Has anyone experienced this before with embedded dashboards?
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m
Mauricio Cabezas
07/23/2025, 5:52 PMHi Joaquim, checking a previous thread, I see you are using Web Components , can you confirm please?
Can you please share the direct link to the dashboard where you do not have the issue (GD UI)?
May I also ask, is the issue only on one dashboard/insight? Which browser are you using?
And finally, a snippet or part of the code on how you are embedding the component would be helpful.
Currently, I am not aware of that behaviour in the embedding environment, thus I would try to reproduce it.
Please, feel free to use DM to share them.
j
Joaquim Grilo
07/23/2025, 6:02 PMSo I do have both setup
Joaquim Grilo
07/23/2025, 6:03 PMmain page uses embedded and on another page we use the webcomponents
Joaquim Grilo
07/23/2025, 6:04 PMI see okay let me do more debugging
Joaquim Grilo
07/23/2025, 6:06 PMI am getting these errors so I guess some calls are getting cancelled
m
Mauricio Cabezas
07/23/2025, 6:10 PMAre you able to see any TraceID?
Additionally, we had an old similar case regarding 'strange symbols', we found it out that that the symbol like
â▲â▲j
Joaquim Grilo
07/23/2025, 6:14 PMin that case scenario with strange symbols do you remember if refreshing solved the issue?
Joaquim Grilo
07/23/2025, 6:15 PMbecause in our when we refresh the data eventually loads as expected
Joaquim Grilo
07/23/2025, 6:28 PMmost of the time it shows up like this with the hyphen
m
Mauricio Cabezas
07/23/2025, 6:55 PMI forgot to mention, that the previous case was not in the embedding env. but could be something similar, can you clarify what do you mean with '_main page uses embedded and on another page we use the webcomponents'_ main page uses another embedding method, SDK?
Mauricio Cabezas
07/23/2025, 7:13 PMWith 'Most of the time' you. mean, most of time only in this two insights, or is happening the same int others?
j
Joaquim Grilo
07/23/2025, 7:14 PMMost of the time when there is no caching with most insights
Joaquim Grilo
07/23/2025, 7:20 PMSorry my apologies I mixx up the embeded with the web components. You are correct about using web components
using this setup
Joaquim Grilo
07/23/2025, 7:20 PM`script.textContent = ``
import { setContext } from "https://innerspace.cloud.gooddata.com/components/${workspaceId}.js";
import factory, { TigerTokenAuthProvider } from "https://innerspace.cloud.gooddata.com/components/tigerBackend.js";
try {
setContext({
backend: factory()
.onHostname("https://innerspace.cloud.gooddata.com")
.withAuthentication(new TigerTokenAuthProvider("${token}")),
workspaceId: "${workspaceId}",
});
} catch(e) {
// console.log('Context set');
}
`;
m
Mauricio Cabezas
07/23/2025, 8:07 PMThank you for this.
Additionally, can you please try, create a Test empty dashboard and put it only one insight wihtout any filter?
Mauricio Cabezas
07/23/2025, 8:11 PMAlso, you mentioned internally everything happened just after you updated some filters and data, can you provide some details about that update?
I believe, I can replicate the issue in the GD Ui, but just is happening faster. Always when I open a dashboard for first time, I can see the message for a less than a second, and I managed to find the same error you provided internally.
I will escalate this to our Technical Support team, a colleague of us will provide an update.
j
Joaquim Grilo
07/24/2025, 8:11 AMThank you for that Mauricio
Joaquim Grilo
07/24/2025, 1:15 PMSo the updated including adding a new filter, which is space type filters.
Which can filter the data into different zones to be displayed. The filter it self is working as expected except this bug
Joaquim Grilo
07/24/2025, 4:32 PMthe calculation was done in Gooddata. Just like with the other filters, it first filters by the selected space type, then performs the calculation (either Average or Max) accordingly.
filters are just extra parameters in the SQL queries.
Joaquim Grilo
07/24/2025, 4:34 PMWhats the timeout times in GD ? 60s?
Is there a way for me to refresh the data with the web components similar to what the GD dashboard does?