Hi team, We are having an issue with this visualization, where it shows no values once the date filter is changed- the database does have values for this time period, but here we are. (This is occurring regardless of the date range specified)

Hi Maria, happy to help here. Just to be sure, I can see you have filter 'This year', but in the rows I can see years 2020, and 2023. Do you have data for this year? Could you share with us some TraceID or Dashboard/insight ID to see if we can find something in our logs.

Yes, there are a few tags here for specific years, but most of them are general tags- and this is issue is appearing on all of our workspaces for this particular visualization. Sure, I can DM you the information

I impersonated you to check the dashboard. In the configuration of the insight, the date range is set to "CloseOn." I reviewed the data and noticed that for this year, there are no entries available. However, when I filter by last year, I can see four entries in the table, while all other entries show as 'empty value.' If you change the date range in the configuration to "DateTime", for example, you will see more data. Please let me know if the "CloseOn" date is what you intended. If so, I recommend checking the data directly in your database.

Oh that makes sense- thank you for pointing that out, I'll take a look 🙂