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Hi Team, I am not able to save edited dashboard o...
# gooddata-cloud
a
Hi Team, I am not able to save edited dashboard on Tableau. Does anyone knows the issue?
m
Hi Anjali, I would like to ask if you can see some error or TraceID in the dev-console for us to track the error. Also I would like to confirm if is in the UI or embed.
a
@Mauricio Cabezas the issue i am facing is on the Prod environment. On dev its working fine
On UI , i have tried to save.
m
Hi Anjali, Looking in our logs, I found this
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errorType=com.gooddata.tiger.grpc.error.GrpcPropagatedClientException, message=Objects [Identifier(submittedDate.month)/Workspace(67LFitit09r0fMTHIeQxa6djk-roKuPv_jHV)/Type(label)] are either inaccessible or not existing.
Can you please be sure that the object 
Identifier(submittedDate.month)/Workspace(67LFitit09r0fMTHIeQxa6djk-roKuPv_jHV)/Type(label)
exist, or take it out of the visualisation, please?
a
visualization i am able to create
its just i can't bring it on dashboard
Till day before yesterday, it was working. Suddenly yesterday complete visualization got deleted from prod
m
Hi Anjali, I have been checking and I can see you have two Insights Report Submission Progress, one created today and another older. I can see currently in you dashboard you have the older one, did you try with the insight you created today? Also, I created a test dashboard 'GDTest' and without any issue I was able to save the dashboard and replicate the filters. Can you please confirme once more, or leave the Insight you created today in the Dashboard?
a
i have created new one because there was issue with the older one, giving error contact administration.
Screen Recording 2025-04-03 at 11.38.47 AM.mov
if i try to delete visualization , then also its giving error.
Screen Recording 2025-04-03 at 12.01.59 PM.mov
m
My apologies, I did not have time to check your update.
a
@Mauricio Cabezas can you please help me with this
@Mauricio Cabezas this issue occurs only in the prod environment
👀 1
@Jakub Kopecky can you please help
m
May I ask, is there a difference between the New and Old insight?
a
no
its same
m
If you delete the Old insight from the dashboard, are you able to save it? Can you try?
a
yes , i tried but i am not able to save that
m
I have checked the Object endpoint of both insight, and I found as I stated in my first response, the error is in the id 
submittedDate.month
Please compare the endpoint: Old:
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"items": [
                            {
                                "attribute": {
                                    "localIdentifier": "3bdf68d30b79419e82e35c5b94b8a087",
                                    "displayForm": {
                                        "identifier": {
                                            "id": "submittedDate.month",
                                            "type": "label"
                                        }
                                    },
                                    "alias": "Submitted Date - Month/Year"
                                }
                            }
                        ],
New:
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"items": [
                            {
                                "attribute": {
                                    "localIdentifier": "c0976bce178946f0b31d8489c834fcf4",
                                    "displayForm": {
                                        "identifier": {
                                            "id": "submitted_date.month",
                                            "type": "label"
                                        }
                                    }
                                }
                            }
                        ],
Did you make some changes in the LDM? If I check the LDM, you have 
submitted_date
no 
submittedDate
. Thus, I would not consider the old insight or I would use the new one. Do you allow me to try to delete the Old insight, Save the dashboard. If does not work, put the New insight and try to Save the dashboard with our Admin User?
a
yes pls...
can you delete all the visualizations which are not displaying from all the dashboards
because i am not able to edit any of the dashboard
but on dev environment its working
Screen Recording 2025-04-04 at 3.11.28 PM.mov
m
Ok, I think I found the error. In our logs, when you click in Save, the error I can see is:
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"msg": "Bad Request: Some of given referenced 'datasets' entities do not exist.Not existing IDs: StockId(apiId=createdDate, scope=WorkspaceObjectScope(organization=u9nraupvry, space=zengine_master))"
This is related to the Fact with id 'createdDate' then I your LDM that fact is not mapped, Please, can you fix it?
a
Can you please that this under which dataset, because i can't find
m
Cycle
Also it is defined as Fact, but with TIMESTAMP, please check it
a
@Mauricio Cabezas still the same issue....i have deleted it
please check
@Mauricio Cabezas the only issue is with "Report Submission Progress"
m
There must be a Insight still is using createdDate, any idea?
a
i have checked, couldn't find
and meanwhile can you please turn off "reset all filter" button from the dashboards
@Mauricio Cabezas???
m
I will keep you updated, still I Am not able to Save. There must be some insight (KPI) causing the issue
May I ask all the dashboard and insights, KPI were created in the UI?
Can you try now?
For now I fixed the dashboard 
Program Activity
. The problem: Somehow there were changes in the LDM, or the ID's of some datasets, like 
submittedDate
and 
createdDate
. And in the dashboard on nine insights was set in Configuration > Filter By > Date range = 
createdDate
. It was 'hide', and with no value ('-') because the current id is 
created_date
Solution : I had to uncheck the Date range at once for all the insights and.. finally I was able to save. Then to keep your dashboard in the same state as it was I set back the Date range to Created Date, but this time with the correct ID. Also as you asked for, I set the 'Reset all filters' as 'off'. I will check the other two dashboards to identify the Insights.
And regarding the Report Submission Progress I would simply use the new Insight, if is the same as you said.
Organization Review Dashboard - Fixed Program Awards Dashboard. There still is a problem with one insight (Award Acceptance) Please let me know which Date Range to use (or not use it) and I can try to fix it.
a
@Mauricio Cabezas date Range should be "Award Created"
m
Hi, Anjali. Since the root of the cause was provided together with the solution, I would recommend check the insights where you have a wrong 'Date range' in Filter by. Please remember you have to fix all the insights have problem at once and then save it, or simple you can delete the insight of the dashboard and include it again.
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