is GoodData down or is it our instance only?
# gooddata-cloudg
Goran Jakimovski
02/06/2025, 8:58 AMis GoodData down or is it our instance only?
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Jan Kos
02/06/2025, 9:21 AMHi @Goran Jakimovski we are very sorry, we are currently experiencing an unexpected issue in EU datacenter. Our engineers are working on a fix with the highest priority. Please see https://support.gooddata.com/hc/en-us/articles/38288731795987-Thu-Feb-6th-2025-Unexpected-GoodData-Cloud-Issue-on-DUB1-Datacenter-eu-west-1 for further updaates
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Philip Asp
02/06/2025, 10:00 AM@Jan Kos Looks like it is solved now. Can you confirm?
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Moises Morales
02/06/2025, 10:13 AMHi @Philip Aspand @Goran Jakimovski I can confirm the issue is now fixed. We apologize for any frustration or inconvenience this may have created.
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Bastien Dewerse
02/06/2025, 11:11 AMHey there, it seems to still be down on our side
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Moises Morales
02/06/2025, 3:41 PMHi Bastien, we do not see any reoccurrence of the issue on our side. Could you try accessing the platform on a different browser or private tab?
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Bastien Dewerse
02/06/2025, 3:45 PMIt seems fine now, but for a few hours until then many requests were failing regardless of how or where they were coming
Bastien Dewerse
02/06/2025, 3:47 PMAs in: it happened to people in unrelated places, with unrelated devices and browsers, whether they were trying to directly access the workspaces through the console or embed dashboards in an app