Hello, I need some assistance. I'm unable to connect to the Oracle database using my GoodData trial account. I have configured user access rights and i have entered the required credentials. The following is the error I'm getting: Connection failed. DB request exception (state=GENERAL_ERROR dataSourceId=null vendorErrorState=GENERAL_ERROR vendorErrorCode=3) java.sql.SQLRecoverableException: ORA-17002: I/O error: Connection reset, connect lapse 4 ms., Authentication lapse 0 ms. https://docs.oracle.com/error-help/db/ora-17002/; caused by java.io.IOException: Connection reset, connect lapse 4 ms., Authentication lapse 0 ms.; caused by java.io.IOException: Connection reset, connect lapse 4 ms.; caused by java.net.SocketException: Connection resetjava.sql.SQLRecoverableException: ORA-17002: I/O error: Connection reset, connect lapse 4 ms., Authentication lapse 0 ms. https://docs.oracle.com/error-help/db/ora-17002/; caused by java.io.IOException: Connection reset, connect lapse 4 ms., Authentication lapse 0 ms.; caused by java.io.IOException: Connection reset, connect lapse 4 ms.; caused by java.net.SocketException: Connection reset Using the same credentials, I'm able to connect to oracle db on other BI platforms.

Hi, can you please confirm if you have added the IP addresses to your firewall's allowlist to ensure a successful data source connection? For trials, it should be the following: 3.218.100.54/32 3.228.159.139/32 54.225.71.151/32 https://www.gooddata.com/docs/cloud/security-and-compliance/cloud-security-settings/