Hi, we have Scheduled exports set up in one of our workspaces which are delivered by email via the default GoodData SMTP server. The exports stopped arriving, the las one we arrived was on Friday morning at 8:13, but the next one scheduled for 9:00 didn't arrive and not one since. Is there any problem with the exports? Or did something go wrong on our side? Thanks

Hello Ladislav, thank you for contacting us. I would like to ask about the frequency of the exports you are missing so that we can check our logs. Are they daily at 8:13 and 9:00, or there are more?

We have these set up, see images attached. None of them arrived since Friday.

Hello Ladislav, I would to ask, just to be sure .. what are you exporting? Table? chart? KPI? and to how many users are the expected emails? all of them are invited to the workspace?

The whole dashboard is supposed to be exported. There are around 8 expected receivers of the emails, all invited to the workspace and previously it worked for everyone.

Hi Ladislav, I am still investigating the issue, I have checked using impersonation, and all the settings for exporting look fine. I will reach out to you with more updates.

Thank you for escalating this. We only actively use one workspace. The exports don't work on any of the dashboards where we set them up. Thanks

Hello @Ladislav Fišer, I have done some initial investigation today and I can confirm that the Scheduled export tasks are not triggered / executed in your whole organization since

2024-11-22 08:12

when the last execution occurred. Could you please create a new test schedule and let us know if it worked as expected or not? We would like to know whether the issue is caused by some sort of "corruption" of your current schedules or not. If creating the new schedule will work, then it would be possible to use this approach as a workaround and re-create all affected schedules. However, let me assure you that we will continue our investigation in the meantime. I will share an update with you once there are any news.

Hello, yes I can confirm, the scheduled exports are working again. I also received about 12 emails at once with "Scheduled export failed" 😬 Probably for the days it didn't work.

I am glad to read that it works again. Yes, it is very likely that the failed ones might correspond to the previous days it did not work. I will report this issue of internal DB being out of sync as a bug to our developers so that they fix the current state. Hopefully, it won't happen again in the future. 🤞 🤓

Thank you very much. I can report here if we notice an outage again.

Sure thing, if by any chance it happens again, please do and we will gladly help you to sort it out. Have a nice weekend. 👋 🙂