Hi All :wave: Today we have faced an ADD load fail...
# gooddata-platforms
Shankar Mahindar
08/29/2024, 4:31 PMHi All 👋 Today we have faced an ADD load failure ⚠️ for one of our data product with the error stating that the process was unable to create the log file. I have logged a ticket id# 123010. Can you please help look into it with priority since it impacts our business critically.
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Ivana Gasparekova
08/29/2024, 4:34 PMHi Shankar,
I am really sorry for your troubles here.
Please check your email, I've already replied to your ticket.
Ivana Gasparekova
08/29/2024, 4:35 PMWe are already working on a fix of the issue.
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Shankar Mahindar
08/29/2024, 4:35 PMHi Ivana, thank you for the prompt response. Can you pls confirm me either over email or here once the issue is resolved, so that I can re-initiate the ADD load. Also, do you know if there's an ETA.
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Ivana Gasparekova
08/29/2024, 4:37 PMSure thing.
We don't have the ETA yet, but it shouldn't take long. Let me double-check it with our engineers again, please.
Ivana Gasparekova
08/29/2024, 4:57 PMJust FYI, we have also announced the outage publicly here:
https://support.gooddata.com/hc/en-us/articles/32865652266643-Thu-Aug-29th-2024-Technical-Difficulties-in-US-2-DC
Our engineers are still working hard on the fix. Thank you again for bearing with us.
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Ivana Gasparekova
08/29/2024, 5:37 PMGood news, @Shankar Mahindar.
Our engineers have already made progress on the resolution! Some ETLs are still failing, but we have an approximate ETA of 1 hour for a complete fix of the problem.
Ivana Gasparekova
08/29/2024, 6:18 PMWe are happy to announce that the issue has been resolved! The ETLs and Data Loads should all be working as intended now.
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Shankar Mahindar
08/29/2024, 6:37 PMThank you Ivana. I will reinitiate the ADD loads and reach out incase the issue recurs. Thank you and GoodData team for responding/resolving this issue.