Hello! Could someone help me get access to my team's workspace? I receive this error after submitting my login info. Sometimes I get the error immediately and don't even make it to the login screen. We've tried clearing cache, incognito mode, different wifi, different browser, but continue to get this error.

Hi Carli, May I know if this happens only to your user and other team members can access GoodData without any issue? Can you please confirm if you are using the same email for logging in as you are using here on slack community?

Yes, only me. And yes, same email

Could you please grant me a permission to impersonate your user so I’m able to try to access your GoodData environment with it? This functionality is called impersonation and you can read more about it in the below documentation: https://www.gooddata.com/docs/cloud/security-and-compliance/impersonation/

That's fine by me! Thanks.

Not at this time. Thank you. We will get back to you

I still get the error when I go to this link https://tronic-embedded.cloud.gooddata.com/workspaces/39f0dc88188244d5ba1141ff28289d1a

could you please try just this? https://tronic-embedded.cloud.gooddata.com/

Same error 😞

Thanks for your cooperation so far. I will report and investigate this internally. Sorry for the inconvenience.

Yes! I'm in. Thank you so much @Julius Kos. I do remember trying to create an account, but that was only after my colleague tried to invite me several times and the emails weren't coming through. I'm not sure what the original issue was, but I'm so grateful for your help in getting this sorted. Have a great weekend!