For some reason one of my dashboards wont load. I click into the worksapce and click the appropriate dashboard and it shows as if its loading and then the screen draws all white... any thoughts on this

Hi Max, have any changes been made to the LDM? Or, are you able to see a trace ID in the console that we could check our logs with?

Changed something in the parent LDM and it carried through to all dashboards properly

Hi Max, Do I understand correctly that you’ve made some change in your parent workspace LDM (which is then propagated to child workspaces). Now two of the Dashboards won’t load for you in both parent and child workspaces correct? It’s nearly impossible to tell the reason without some further information and checking our logs. As my colleague mentioned, could you please reproduce the issue again with browser console opened and check the network tab for a trace ID or error ID which you get in the response? Feel free to provide screenshot(s) as well.

@Julius Kos @Joseph Heun

Hi Max, it is really difficult to say what has been done. However, generally speaking we have an internal ticket open to deal with these white pages and produce a more meaningful error message. At this point, the only thing to do would be to revert the changes that had been made which broke the dashboards, or restore the workspace from a backup https://www.gooddata.com/docs/cloud/manage-organization/organization-api/backups/

Thanks @Joseph Heun unfortuatnely we wont be able to restore as the changes that work for the new dashboards in the other child workspaces are required. The only work around is to build new ones, but since the page goes white we cannot remove the "broken" ones... please let me know once this ticket is resolved

Hi Max, I totally understand. And yes, you can definitely delete the dashboard via API using the below endpoint:

<hostname>/api/v1/entities/workspaces/<workspaceID>/analyticalDashboards/<dashboard_id>

Just fill your hostname, workspace and dashboard in question.