One of the vizualizations I just build works on ou...
# gooddata-cloud
d
One of the vizualizations I just build works on our parent reporting but will not load in the child space. Got three trace ids in developer tools
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Object
detail
: 
"Server-side problem. Contact support."
status
: 
500
traceId
: 
"ee4a622e7bdd53f1e569e0d723cac5d4"
and this error on screen
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SORRY, WE CAN'T DISPLAY THIS VISUALIZATION
An error has occurred. Please try again later.
If the issue persists, contact our support team.

Error trace ID
:
253d8047226a6aff9821530d07900436
Example of the working one in our Parent space.
j
Is the visualization configured to fill in missing values in the rows and/or columns? Does it help if you disable option to fill missing values there? Are any user data security filters applied in the child workspace?
d
Yes there is, The field Tenant needs to match the child workspace tenant
That missing date value trick did work. Though we would like to show where it is NULL. It seems to show all values anyways.
acually no, it doesn't include the hours/min with not data. How do we fix this?
m
Hi Doug, I know this was discussed with my colleague Jakub, but for transparency reasons, let me inform you that we impersonated the domain admin in your organization to check the affected insight. More details about the impersonation feature can be found in this link: https://www.gooddata.com/docs/cloud/security-and-compliance/impersonation/.
j
Hi @Doug Creighton, we have delivered a fix to GD Cloud which we belive should help. Could you confirm that you can use “show missing values” in child workspace with your visualisation now?
d
Seems to be working now