Hi! We are seeing a message: "Systems are undergoi...
# gooddata-platformp
Peter Allen
07/18/2024, 2:18 AMHi! We are seeing a message: "Systems are undergoing maintenance".
Just wondering if this is an unplanned event because we can't find any information about it anywhere and it occurred while we were using the dashboards in a board meeting.
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Moises Morales
07/18/2024, 2:34 AMHi Peter, I regret to inform you that we are currently experiencing technical difficulties in our US-1 DC. Our engineers are working diligently to mitigate the issue and we will post updates on the fix progress in our Service Announcement: https://support.gooddata.com/hc/en-us/articles/31456798808851-Tue-Jul-18th-2024-Technical-Difficulties-in-US-1-DC
Our apologies for any frustration or inconvenience this may have caused.
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Peter Allen
07/18/2024, 2:40 AMThanks Moises, the support site updated a few minutes after I posted. Thanks for letting me know 🙂
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Moises Morales
07/18/2024, 4:25 AMYou're welcome.
Moises Morales
07/18/2024, 4:26 AMThe issue is now fully resolved. Please do not hesitate to let us know if you encounter any further difficulties.
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Peter Allen
07/19/2024, 2:03 AMHi Moises, it was resolved but looks like there are issues again today?
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Moises Morales
07/19/2024, 2:25 AMHi Peter, I regret to inform you that we experienced a reocurrence of the issue, but our engineers have swiftly reestablished the service. Please let us know if you encounter any further problems as we will be ready to step in. Our apologies for the inconvenience.
Moises Morales
07/19/2024, 1:57 PMFor your and your customers' information, we have released an announcement to give you an update on the current status of the platform issue, available in the link below:
https://support.gooddata.com/hc/en-us/articles/31504149706131-Important-Announcement-Technical-Difficulties-US-1-DC
Moises Morales
07/22/2024, 11:07 AMHi Peter, we have been monitoring the situation and updating the announcement over the course of the weekend - so far it looks like the platform is stable again, though of course, we will continue to monitor the status during today as we are back in working days again. If any difficulties arise, the announcement will be updated to reflect the situation!
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Moises Morales
07/24/2024, 12:23 PMHi Peter, the announcement has been updated, and we believe the issue has been resolved and will not be repeated again. Once again, please accept our apologies for any inconvenience caused!
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Peter Allen
07/25/2024, 2:06 AMThanks for the update Moises 🙂
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