Hey folks - we have a visualization that worked, b...
# gooddata-cloud
r
Hey folks - we have a visualization that worked, but now when we go to edit it, we get an error showing that it doesn't exist anymore. How can we identify what went wrong, and/or what caused it to return that error (Because it still calculates and resolves properly for any refresh)
a
Not sure this could help but I use to open the console of the browser and track the error returned from the tiger backend. It's sometimes more explicit than the displayed error.
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r
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<URL>/sourceInsight=12103569-2b7c-4ef5-aef3-d8a24236a61f&hideAction=[saveAs]&isEmbeddedFromKD=true:1 A preload for '<https://d3ij350uzls03h.cloudfront.net/analyze/d219acae0f72141eceb0.ttf>' is found, but is not used because the request credentials mode does not match. Consider taking a look at crossorigin attribute.
This is what I'm seeing in the console.
I've masked the URL purely due to PII information that is stored in there.
a
Do not forget to open the console before to load the page or you won't see all logs. You can go in the "network" tab and check for requests that are failing.
r
image.png
Here's the error. So it seems we're hitting a calculation limit, although we have restrictions on our widget design?
@Doug Creighton Here
d
Hey @Alexandre Hermann I couldn't recreate Ryans error. On the Dashboard I see no errors in the Console. When I click in I also don't see any errors. Also the widget is counting users essentially. We don't have 100, users so confused by error. The console trick is good. It might help be figure out other issues
a
I am sorry, I am just an engineer using good data. I just wanted to help you with my humble knowledge.
m
Hi Ryan, from your screenshot it states:
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The limit for the maximum size of the dimension without metrics was exceeded
The error indicates that you’re hitting the size limit when not using a metric in your insight, so we would recommend you to add a metric there, or limit the amount of data by filtering. The maximum size of a non-metric dimension is set to 100,000, as explained in GD Cloud’s Limits. However, for dimensions with metrics, the limit is 1000. In most cases, this is the limit for the number of Columns in a visualization (which is where Metrics are displayed by default); but when you Pivot a table to change where the Metrics are displayed.It can also apply to the number of rows instead. It’s important to keep that in mind when building the visualizations so that they don’t exceed that limitation. Please review the Limits I linked above and let us know if you run into any further issues.
d
@Michael Ullock, hmm, This is a bar char. I'm not sure how'd we would get over 100,000 rows here in the output. It can't be that its using 100,000 rows to do the calculation? Right. @Ryan Peters is getting this error. I have tried and do not. I get now error. I think there might be some odd things going on here. This visualization works fine on the dashboard, but will not open and is not findable
r
@Michael Ullock The problem is that we can't find the visualization to put any sort of restriction. So we're in a place we can't change it at all. That seems highly problematic.
m
Hi Ryan, you mention that you can’t find the visualization. So this seems to lead us back to the beginning where you saw the error msg “Cannot find this visualization”. My thinking is that this has been removed or deleted, but is still visible on the dashboard. Therefore, I would like to suggest that you remove this from the dashboard and re-create the visualization once again and place the newly created visualization on your dashboard