Hi everyone, I'd like to report a visual glitch/bug we encountered while creating a visualization. When editing a visualization and adding metrics, the loader sometimes disappears, leaving us without any visual feedback during the recalculation process. This can be particularly problematic with larger reports, as it may take a considerable amount of time to display the results. Thanks.

Hi Alexandre, thank you for reporting this. I want to let you know that our engineers are aware of this and we have an internal ticket with all the details of the behaviour; the blank canvas appears when a complex metric is being computed or when multiple metrics are added at once to the insight. At this time, I am unable to provide a ETA for the fix, but depending on how critical this is for you, you may also reach out to your account owner @Greta for escalation.

Super thanks for the information.

Hi Alexandre, my apologies for my late reply as I was on PTO. At this time I regret to inform we do not have any updates on the fix and I am unable to provide an ETA, nevertheless, you can escalate the issue to your account owner @Greta to discuss the issue further and allocate any resources if possible.