We are having an issue onboarding a customer. They were previously on the platform but have since been removed. We just tried adding them back and they received a note: "Creating account failed. Please try again or contact our support team.” Are we not able to re-add a user that was previously added given that the email is the same? Any idea why this would be happening?

Hi Max, can you please let us know how you’re trying to add the user back in this case?

Invited through the UX "Invite" feature

Can you please send me the Email / user details via DM?